Coordinator, Norton Medical Group Access Center, Days

Davita Inc.; Louisville (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization seeks a Coordinator for the Norton Medical Group Access Center to enhance patient experiences through effective scheduling and quality care. You will work in a dynamic team environment, handle appointment management, and engage with patients while supporting the healthcare mission. Bi-lingual skills in Spanish and English are preferred for this role.

Qualifications

• At least one year of customer service experience.
• Bilingual in Spanish & English preferred.
• Experience in a medical office setting preferred.

Responsibilities

• Scheduling medical provider appointments for patients.
• Acting as a liaison between patients and physician offices.
• Managing appointment requests via phone and electronically.

Skills

Customer Service

Communication

Team Collaboration

Job description

Coordinator, Norton Medical Group Access Center, Days

The Access Center Coordinator completes a variety of tasks to ensure proper patient experience throughout the Norton Healthcare system. The initiatives taken by the Access Center Coordinator contribute to overall patient experience, quality of care, and fulfillment of the Norton mission, vision, and values. Bi-lingual in Spanish & English speaking preferred.

Responsibilities:

• Scheduling medical provider appointments for patients within primary care and specialty offices
• Scheduling appropriately based on clinical protocols, availability, and payor source
• Acting as a liaison between patients and physician offices
• Working effectively in a team-oriented environment to provide quality patient care
• Managing appointment requests via phone (inbound and outbound) and electronic requests
• Supporting physician offices through management of designated work queues
• Performing well in a high-volume setting while directly addressing customer needs

Qualifications:

We provide comprehensive on-the-job training. If you are passionate about patient care and community service, we encourage you to apply or contact [e-mail] to learn more.

Minimum Requirements:

• At least one year of customer service experience with external and/or internal customers

Preferred:

• Bi-lingual in Spanish & English
• One year of experience in a medical office setting