Coordinator, NAMI HelpLine Recruiting and Onboarding

NAMI; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

NAMI is seeking a Coordinator for the HelpLine Recruiting & Onboarding to manage volunteer recruitment efforts in a remote environment. This role involves screening applicants, conducting interviews, and supporting onboarding processes, crucial for enhancing the HelpLine's staffing. Candidates with experience in non-profits and a strong understanding of mental health services will thrive.

Benefits

Health, Dental, and Vision Plans

Paid Time Off

403(b) retirement plan

Flexible Spending Accounts

Life Insurance and Disability coverage

Professional Development Reimbursement

Employee Assistance Program (EAP)

Qualifications

• Experience in a non-profit environment preferred.
• Knowledge of mental health services and treatments.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Screen volunteer and intern applications to identify qualified candidates.
• Conduct interviews following procedures to assess qualifications.
• Lead onboarding sessions for new HelpLine Specialists.

Skills

Organizational skills

Administrative skills

Spanish language proficiency

Education

Bachelor's Degree

Tools

MS Office

Slack

Zoom

Job description

Coordinator, NAMI HelpLine Recruiting and Onboarding

Coordinator, NAMI HelpLine Recruiting and Onboarding

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What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nation's leading voice on mental health. The National Alliance on Mental Illness (NAMI) is the nation's largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness.

Today, we are an alliance of hundreds of local affiliates, state organizations and a national office that work in communities across the United States to raise awareness and provide support and education that was not previously available to those in need. NAMI advocates for all who are affected by mental illness, both the individuals and the people in their lives. We work to address disparities and injustices and to promote dignity and inclusion for all people with mental illness and their families. In addition to being advocates, we educate, we listen, and we lead as evidenced by our public awareness campaigns, the range of programs we provide, and our strong public policy.

We currently have an opening for a Coordinator, NAMI HelpLine Recruiting & Onboarding. The Coordinator supports the HelpLine's volunteer and intern recruitment and onboarding efforts at the direction of the Manager, NAMI HelpLine Recruiting. The person in this role will follow a cohort from the screening and interview stage through onboarding as needed to facilitate the rapid and effective volunteer and intern staffing of the HelpLine.

This position is project dependent, through December 2027, and will be re-evaluated at that time.

This full-time position is remote.

Salary Range: $23/hr. - $26/hr.

Essential Duties And Responsibilities

• Responsible for screening volunteer and intern applications to identify the most qualified candidates.
• Responsible for interviewing candidates by following all procedures to assess qualifications and identify the most qualified candidates.
• Collaborates with the Manager of NAMI HelpLine Recruiting to monitor progress towards goals and update trackers as needed.
• Communicates with candidates and trainees by email and phone as needed.
• Supports the Onboarding Team with all onboarding administrative processes as needed, including leading technical and serious incident role-play training sessions to ensure new HelpLine Specialists are prepared for live service.
• Participates in cross-team projects as needed, including responding to HelpLine calls, chats, and text messages from help seekers when necessary.
• Keeps current with mental health news within the industry.
• Performs other duties as assigned.
  
  

Minimum Qualifications

• Work experience, preferably in a non-profit environment, as a member of a fast-paced team serving members, customers, or clients. HelpLine or Crisis Line experience is very valuable.
• Ability to meet deadlines and excel in both administrative and organizational skills.
• Knowledge of the current mental health services landscape, including different treatments, resources, and a basic understanding of mental illness and its effects on individuals and families.
• Ability to participate in multiple projects while balancing ongoing responsibilities.
• Spanish language proficiency is highly desired.
• Experience using MS Office software and collaboration tools, Slack and Zoom, is required.
• Bachelor's Degree preferred.
• Must pass a background check.
  
  

Benefits

Your salary is only one component of the total compensation package. NAMI offers a range of standard and unique benefits that are reviewed annually:

• Generous and comprehensive Health, Dental, and Vision Plans
• Paid Time Off: Vacation, Personal, and Sick Leave
• Paid Parental Leave
• 403(b) retirement plan
• Flexible Spending Accounts for health care, dependent care and commuter expenses
• Life Insurance and Disability coverage paid by NAMI
• Flexible Work and Telework programs
• Professional Development Reimbursement program
• A variety of wellness offerings to support team members
• Employee Referral Program
• The Employee Assistance Program (EAP) which provides support for personal and family problems common in contemporary life
  
  

NAMI is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workforce. NAMI prohibits discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, genetic information or any other legally protected group status. We also provide reasonable accommodation for candidates with disability.

Salary: $23 - $26 per hour

Job Posted by ApplicantPro

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Non-profit Organizations

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