Coordinator, Membership and National Engagement

PEN America; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a nonprofit organization dedicated to literature and human rights as a Membership and National Engagement Coordinator. In this dynamic role, you will enhance PEN America’s membership outreach, engage with diverse communities, and support vital initiatives that promote free expression and social justice. Your responsibilities will include database management, member engagement, and administrative support, all while collaborating with a passionate team. This is a fantastic opportunity to contribute to meaningful work in a creative and energetic environment, where your ideas and efforts will directly impact the organization's mission. If you are enthusiastic about literature and advocacy, this role is perfect for you.

Qualifications

• 1+ years of experience with CRM database maintenance preferred.
• Strong organizational skills and attention to detail required.

Responsibilities

• Maintain PEN America membership database and process membership dues.
• Track membership trends and report for board meetings.
• Support planning of major events and public programming.

Skills

CRM Database Maintenance

Data Entry

Organizational Skills

Google Suite

Microsoft Office

Problem-Solving

Audience Engagement

Education

Bachelor's Degree or Equivalent Experience

Tools

EveryAction

Raiser’s Edge

Job description

PEN America, a nonprofit organization working at the intersection of literature and human rights, seeks an innovative and energetic coordinator to join the Membership and National Engagement team. This hands-on role will help expand and mobilize PEN America’s membership in support of the organization’s work to address threats to free expression, engage with literature, and promote discourse. The coordinator will support the development and implementation of strategies for the recruitment, retention, and engagement of members across the organization’s activities. This is a full-time, union-eligible position based in the New York office and reports to the program director, Membership and National Engagement.

The Membership and National Engagement coordinator will support the full cycle of Professional Member participation in PEN America. The position requires a candidate who is adept at and comfortable with database maintenance, literary programming, and audience engagement. The coordinator will facilitate the database and administrative operations of the team and work closely with membership committees, PEN Across America, and other departments to develop and implement a range of membership strategies.

As a member of the Membership and National Engagement team, the coordinator will collaborate with and support our PEN Across America program that mobilizes PEN America members and allies in communities outside of major metropolitan coastal cities. Through this program, we educate and activate local audiences on issues including local promotion of press freedom, the intersection of literature and activism, the amplification of marginalized voices, and the defense of free expression.

The ideal candidate will have a creative and tenacious approach to problem-solving, strong organizational skills, an affinity for work across varied communities, and a collaborative, high-energy spirit. The candidate should have at least one year of experience with CRM database maintenance or equivalent and will be proficient in Google Suite and Microsoft Office. Candidates should have a demonstrated interest in literature and/or human rights and a keen awareness of social justice issues.

All positions are subject to a five-month trial period and assessment. In alignment with PEN America’s current policy, all applicants should be available to report to the office at least three days per week. This policy is subject to change.

RESPONSIBILITIES:

• Maintain a healthy database of PEN America members through data entry and maintenance, processing membership dues, and routine data clean-up

• Implement the complete, accurate, and timely transfer of data from EveryAction to Raiser’s Edge, and of membership information into our payment processing software

• Track and report on membership trends (statistics, demographics, and dues) for board meetings and departmental strategy

• Monitor the Membership and National Engagement team’s phone and email communications, responding to member queries and comments in a timely manner

• Facilitate opportunities for members to become more deeply engaged with PEN America’s work, including managing the Member Spotlight, End-of-Year Member slideshow, and other engagement initiatives

• Provide general administrative support to the Membership and National Engagement team, including check requests, receipt processing, and monthly reconciliation of membership data

• Draft program-related content including communications briefs, correspondence, social media messaging, media alerts, and event reports

• Participate in PEN America public programming, including assisting coordination of speakers, venues, and community partners

• Support member-led committees, attending meetings and liaising between committees and staff

• Support the planning of the department’s tentpole events, including the Annual General Meeting and the New Year New Books Party, and PEN Across America chapter events

• Represent PEN America at book fairs, conferences, festivals, and other industry events that offer additional engagement opportunities, as needed

All PEN America staff are considered to be stakeholders in the development of our shared organization. As such, staff play a role in varied activities within the workplace as part of their job responsibilities. These may include committees or task forces to work on office issues, diversity and inclusion, strategy projects, training or other initiatives.