Coordinator, Membership & Administrative Services

Nashville Public Radio; Centennial (CO); On-site; USD 47,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) with Company Match

Life Insurance

Long-Term Disability

Short-Term Disability

Sick Time

Job summary

NCBA in Centennial, CO is seeking an entry-level Membership Assistant to support growth and retention through outstanding customer service. You will be the primary contact for the membership phone line and input data into the membership database, including dues, state affiliations, and related records.

Responsibilities include maintaining accurate member data, processing dues and payments, generating regular reports, emailing monthly invoices, and coordinating mailings with the communications

Qualifications

• Experience with customer service and data entry.
• Ability to maintain accurate member records.
• Proficiency in generating and analyzing reports.

Responsibilities

• Maintain and update member data records.
• Process dues statements and payments.
• Generate and send membership reports to stakeholders.
• Answer inbound membership inquiries by phone and email.
• Coordinate regular outbound mailings for the membership team.

Skills

Customer service

Data entry

Database management

Phone support

Reporting

Education

High school diploma

Tools

CRM software

Database software

Job description

Centennial, CO 80112

Posted: 08/25/2026

Employment: Full-time

Pay: $34.00 - $35.00 per Hour

Department: Membership and Communications

Experience: Entry-Level

Summary

Job Description

Support membership growth and retention by providing outstanding customer service to internal teams and external stakeholders. Serve as primary point of contact for membership phone line. Manage and input data into membership database records, including membership, State Affiliation Fees, Livestock Marketing Council (LMC), special solicitations, YCC, Allied Industry Company main contacts and comps, etc. Manage daily, monthly, annual accounting functions for the membership department.

Essential Functions

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all functions which the employee may be expected to perform.

• Maintain database records on dues payments, publications, address changes, demographics, prospects, comments and returned feedback.
• Manage maintenance of member data records to ensure the information is current, accurate and readily accessible.
• Process dues statements, contributions, credit card charges, dispute chargeback notifications, bounced checks, refund payments, and prepare payment requests.
• Generate daily/monthly membership reporting and post reports for various stakeholders and functions.
• Email monthly membership reports to state affiliate staff, region vice presidents and others as requested.
• Prepare and send monthly dues invoices, verification thank you packets and other materials.
• Serve as primary responder to inbound membership phone line, manage voice mail and replies to notify others.
• Respond to member and stakeholder needs daily via email, mail or by phone.
• Primary responsibility for managing the issuance of receipts and reconciliation of monthly state membership lists and related dues collected by state affiliates.
• Provide mailing lists, prints labels for state affiliates and in coordination with communications department, for regular monthly membership publication mailings.
• Collect and oversee compilation of mailing lists from state affiliate partners. Ensure accuracy of state mailing lists prior to all direct mail campaigns.
• Communicate and provide information on membership, payments, and related questions to internal and external stakeholders.
• Manage state affiliate fee invoices, fee payments, thank you letters, state rebates logistics, and correspondences.
• Serve as a liaison between member services and IT staff on the technical aspects of database functionality.
• Assist external auditors with membership information, and special reports as needed.
• Review and monitor (New, Renew and Reinstate) incoming orders received online for membership.
• Process website memberships, promo codes and bounced emails.
• Assist New Holland, John Deere, Chrysler/RAM & Caterpillar dealers with questions on the member discount, and on how to access an NCBA coupon for member to redeem.
• Manage regular outbound mailings for the membership team.
• Assist governance team with processing board seats and other membership-related governance functions.
• Coordinate, generate and prepare a large volume of outbound mailings.
• Serve as primary staff manager of membership database.
• Assist with membership incentive programs.
• Other job duties as assigned.

Company Description

Initiated in 1898, the National Cattlemen's Beef Association is the marketing organization and trade association for America's one million cattle farmers and ranchers. With offices in Denver and Washington, D.C., NCBA is a consumer-focused, producer-directed organization representing the largest segment of the nation's food and fiber industry. NCBA works to achieve the vision: "To be the trusted leader and definitive voice of the U.S. cattle and beef industry."

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• 401(k) with Company Match
• Life Insurance
• Long-Term Disability
• Short-Term Disability
• Sick Time

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.