Coordinator, Major and Planned Giving

Vets Hired; Arlington (VA); On-site; USD 52,000 - 68,000; Full time

Job summary

Vets Hired is seeking a Major and Planned Giving Coordinator to provide frontline donor services and administrative support for individual giving and fundraising operations. You will respond to donor inquiries and maintain accurate records in our CRM as part of a collaborative fundraising team.

You will process gifts, support donor recognition, and help coordinate community events, maintaining confidentiality and strong attention to detail while handling multiple priorities.

Qualifications

• Bachelor's degree or equivalent education required.
• Strong communication and interpersonal skills are essential.
• Experience with donor services and CRM systems is preferred.
• Must be organized, detail-oriented and capable of handling sensitive information.

Responsibilities

• Respond to donor calls, messages, and emails professionally and promptly.
• Serve as primary contact for donor inquiries and requests.
• Acknowledge and process contributions and donor communications.
• Record and maintain donor interactions and account information in CRM databases.
• Update donor records, including changes, duplicate accounts, and salutations.
• Identify and process gift information for internal use.
• Maintain gift logs and related fundraising records.
• Provide administrative and operational support to the fundraising team.
• Assist with donor and community events.
• Handle multiple priorities with accuracy, professionalism, and confidentiality.

Skills

Excellent communication

Customer service

Organization

Attention to detail

Discretion with donor data

Independent and collaborative work

Education

Bachelor's degree or equivalent education

Tools

CRM databases

Microsoft Office

Job description

Job Summary

The Major and Planned Giving Coordinator provides frontline donor services and administrative support for individual giving and fundraising operations. The role involves responding to donor inquiries, maintaining accurate donor records, processing gift information, supporting donor recognition activities, and assisting with fundraising and community events.

Key Responsibilities

• Respond to donor calls, messages, and emails professionally and promptly.
• Serve as a primary contact for donor inquiries and requests.
• Acknowledge and process contributions and donor communications.
• Record and maintain accurate donor interactions and account information in CRM databases.
• Update donor records, including returned mail, donor changes, duplicate accounts, recognition listings, and salutations.
• Identify and process electronic and other gift information for internal use.
• Maintain gift logs and related fundraising records.
• Provide administrative and operational support to the fundraising team.
• Assist with donor and community events.
• Handle multiple priorities while maintaining accuracy, professionalism, and confidentiality.

Required Qualifications

• Bachelor's degree or equivalent education.
• Excellent verbal, written, and listening communication skills.
• Strong customer-service and interpersonal skills.
• Excellent organization, attention to detail, multitasking, and problem-solving abilities.
• Ability to work independently and collaboratively.
• Experience with fundraising databases or CRM systems preferred.
• Proficiency with Microsoft Office and standard computer applications.
• Ability to handle sensitive donor information with discretion.
• Strong time-management skills and ability to work under changing priorities and deadlines.