Coordinator Maintenance Control

JetBlue; New York (NY); On-site; USD 41,000 - 55,000; Full time

Job summary

JetBlue is seeking a Maintenance Control Coordinator in New York to support Maintenance Controllers and Duty Managers with administrative duties, data collection, and daily reporting.

The role includes coordinating itineraries for recovery road trips, supporting travel and expense reporting, and setting up conference calls while ensuring accurate delay tracking across M&E systems. Strong Excel and data analytics are required.

Qualifications

• Minimum one year in a customer service or operations role.
• Experience creating and utilizing data analytics.
• Experience with Microsoft Excel for metrics reporting.
• Strong organizational and communication skills.
• Willingness to travel occasionally (10%).
• Eligible to work in the United States without sponsorship.

Responsibilities

• Execute and distribute all Maintenance Control reporting.
• Coordinate itineraries for recovery road trips.
• Support travel and expense reporting.
• Handle delay notification and log updates in TRAX.
• Prepare reports for Daily Tech Ops Meeting.
• Capture follow-ups and maintain data updates.

Skills

High School Diploma or GED

Customer service

Data analytics

Microsoft Excel

Organizational skills

Verbal and written communication

Under pressure adaptability

Independent work

Travel readiness

US work eligibility

Drug test compliance

US work authorization

Education

Bachelor's degree in relevant field

FAA Airframe and Powerplant License

Tools

Sabre Movement Control

TRAX

Job description

Position Summary

The Maintenance Control Coordinator is responsible for supporting and assisting the Maintenance Controllers and Duty Managers. This Coordinator will provide administrative duties including email communications, set up of conference calls and data collection for daily reports.

Essential Responsibilities

• Execute and distribute all Maintenance Control reporting

• Execute itinerary for all recovery road trips

• Support logistical travel and expense reporting as required

• Execute delay notification, reconcile delay coding and enter Contract Business Partner (BP) Log pages in TRAX

• At the direction of Maintenance Controller Center (MCC), set up of conference calls

• At the direction of MCC, prepare the reports for the Daily Tech Ops Meeting

• Capture follow ups from the Daily Tech Ops Meeting and maintain database with updates

• Collect operational data through various channels and provide oversight to ensure the Maintenance & Engineering (M&E) System is accurately tracking delays and cancellations for Tech Ops Performance. Measurement coordinate with other departments such as Engineering, Planning and System Ops for required information upon request from Duty Managers

• Relieve Duty Manager of administrative duties including but not limited to follow up emails, setting up meetings and incoming and outgoing phone calls

• Document statistical information during Irregular Operations (IROPs) as per Duty Manager request

• Other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma

• One (1) year of experience working in a customer service or operations role

• Experience creating and utilizing data analytics

• Experience with Microsoft Excel platform for developing and reporting metrics

• Strong organizational skills

• Excellent verbal and written communications skills

• Ability to work well under pressure and adapt to changing information quickly

• Ability to work independently, under minimal supervision, in a team environment

• Available for occasional overnight travel (10%)

• Must be in possession of valid travel documents with the ability to travel in and out of the United States

• Must pass a pre-employment drug test

• Must be legally eligible to work in the country in which the position is located

• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Bachelor's degree in relevant field

• One (1) year of experience in Aviation

• Federal Aviation Administration (FAA) Airframe and Powerplant License

• Knowledge in Sabre Movement Control and TRAX

Crewmember Expectations

• Regular attendance and punctuality

• Must be willing to work flexible hours and be available to respond on short-notice

• Able to maintain a professional appearance

• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

• Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System

• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards

• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment

• Computer and other office equipment

Work Environment

• Traditional office environment

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

• The base pay range for this position is between $29.62 and $39.90 per hour. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.