Coordinator Logistics and Events

Wheelzup Adventures; Cumberland (MD); Sur place; USD 42 000 - 68 000; Plein temps

Résumé du poste

Wheelzup Adventures in Cumberland, MD, is seeking an Experiences Coordinator to plan and deliver group outdoor experiences at Rocky Gap and surrounding areas. You will blend hospitality, logistics, and field leadership to ensure safe, memorable adventures for guests.

The role values organization, customer focus, and the ability to guide activities when needed, with seasonal full-time and off-season planning responsibilities.

Qualifications

• Experience in hospitality, event planning, trip coordination, or group logistics.
• Strong communication skills and customer service mindset.
• Ability to lift 40 lbs and work outdoors in varied conditions.
• Proficiency in Google Workspace (Docs, Sheets, Calendar, Drive).
• Prior experience organizing, booking, or setting up group events or activities.
• Comfortable guiding small groups in outdoor settings (hiking, paddling).
• Valid driver’s license.
• First Aid/CPR (or ability to obtain within 3 months).

Responsabilités

• Serve as the primary contact for group organizers, resort concierge staff, and partner operators.
• Provide availability, pricing, itineraries, and clear communication leading up to each event.
• Maintain excellent customer service through timely responses and professional communication.
• Build and manage the annual Experiences Calendar.
• Coordinate logistics for guided hikes, kayak/SUP tours, group events, and team-building activities.
• Prepare schedules, waivers, rosters, equipment lists, and staffing plans.
• Arrange and confirm partner-supported excursions (rafting, fly fishing, etc.).
• Lead or co-lead events and guided outings as needed.
• Manage helpers, guides, and support staff during events.
• Ensure equipment readiness, safety procedures, and smooth guest flow.
• Maintain documentation, permits, waivers, and event checklists.
• Track event details, attendance, and post-event notes.
• Manage basic inventories related to events (PFDs, paddles, radios, etc.).
• Provide simple updates to event descriptions, registration pages, and communication templates.
• Help produce simple highlight posts or updates for social media.
• Assist with writing clear descriptions for events and registration pages (Peeks, Square, Google Drive).

Connaissances

Hospitality

Event Planning

Trip Coordination

Group Logistics

Communication

Google Workspace

First Aid/CPR

Driver's License

Outils

Google Workspace

Description du poste

Wheelzup Adventures – Cumberland, MD & Rocky Gap
Full-Time (March–October) | Part-Time As Needed (November–February)

SUMMARY

The Experiences Coordinator manages and delivers Wheelzup’s group events, outdoor experiences, and concierge-supported activities at Rocky Gap and surrounding areas. This role combines hospitality, logistics, and field leadership to ensure every group has a smooth, safe, and memorable outdoor experience.

This position is ideal for someone who is organized, professional, customer-focused, and comfortable guiding outdoor activities when needed.

KEY RESPONSIBILITIES

• Serve as the primary contact for group organizers, resort concierge staff, and partner operators.
• Provide availability, pricing, itineraries, and clear communication leading up to each event.
• Maintain excellent customer service through timely responses and professional communication.

Event & Experience Planning

• Build and manage the annual Experiences Calendar.
• Coordinate logistics for guided hikes, kayak/SUP tours, group events, and team-building activities.
• Prepare schedules, waivers, rosters, equipment lists, and staffing plans.
• Arrange and confirm partner-supported excursions (rafting, fly fishing, etc.).

On-Site Execution & Guiding

• Lead or co-lead events and guided outings as needed.
• Manage helpers, guides, and support staff during events.
• Ensure equipment readiness, safety procedures, and smooth guest flow.

Operations & Administration

• Maintain documentation, permits, waivers, and event checklists.
• Track event details, attendance, and post-event notes.
• Manage basic inventories related to events (PFDs, paddles, radios, etc.).
• Provide simple updates to event descriptions, registration pages, and communication templates.

Light Marketing Support

• Help produce simple highlight posts or updates for social media.
• Assist with writing clear descriptions for events and registration pages (Peeks, Square, Google Drive).

QUALIFICATIONS

Required

• Experience in hospitality, event planning, trip coordination, or group logistics.
• Strong communication skills and customer service mindset.
• Ability to lift 40 lbs and work outdoors in varied conditions.
• Proficiency in Google Workspace (Docs, Sheets, Calendar, Drive).
• Prior experience organizing, booking, or setting up group events or activities.
• Comfortable guiding small groups in outdoor settings (hiking, paddling).
• Valid driver’s license.
• First Aid/CPR (or ability to obtain within 3 months).

Preferred

• Experience in outdoor recreation or adventure tourism.
• Comfort operating kayaks/SUPs and leading hikes.
• Experience working with resort partners, concierges, or corporate groups.

WORK SCHEDULE

• March–October (Peak Season): Full-time, including some weekends and evenings.
• November–February (Off-Season): Part-time, as needed for planning, communication, and winter events.

WHO THRIVES IN THIS ROLE

• Organized, detail-oriented professionals who also enjoy being in the field.
• Individuals who enjoy balancing hospitality with hands‑on outdoor activity.
• People who bring calm, clarity, and excellent service to group experiences.
• Those who want to help guests have their best experience outdoors through Wheelzup’s pillars of Access, Knowledge, and Community.