Adventure Gear Guide & Outdoor Experience Concierge

Wheelzup Adventures; Cumberland (MD); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Wheelzup Adventures in Cumberland, MD, is seeking a high-energy Seasonal Guide to help customers find the best gear, bikes, and experiences for their outdoor adventures.

The role blends customer service with product expertise, requiring friendly, proactive individuals who thrive in a fast-paced retail outdoors setting and want to balance summer work with winter travel or other adventures.

Qualifications

• Warm, friendly, professional customer service.
• Ability to lift 40 lbs and stand for extended periods.
• Outfitting customers for bike and water rentals (training provided).
• Learn and use Google Workspace and retail systems (Square, Peeks).
• Commit to Trek U training and Wheelzup’s internal service training.

Responsibilities

• Welcome and guide customers to the right products and services.
• Ask questions to understand customer needs.
• Achieve sales goals through service and product knowledge.
• Promote Wheelzup programs like Season Pass, events, rentals.
• Set up and outfit rentals; ensure safety briefings.
• Process purchases, returns, and event registrations.
• Maintain displays and assist with inventory.

Skills

Customer service

Sales

Outdoor enthusiasm

Reliability

Education

High school diploma or equivalent

Tools

Square POS

Peeks

Google Workspace

Job description

Wheelzup Adventures in Cumberland, MD, is seeking a high-energy Seasonal Guide to help customers find the best gear, bikes, and experiences for their outdoor adventures.

The role blends customer service with product expertise, requiring friendly, proactive individuals who thrive in a fast-paced retail outdoors setting and want to balance summer work with winter travel or other adventures.