Coordinator, Learning Operations

PDS Health; Irving (TX); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

401K

Volunteer time

Job summary

PDS Health is seeking a Coordinator, Learning Operations to coordinate training activities and maintain the Learning Management System. You will work with regional partners and managers to ensure timely delivery of learning opportunities and accurate records.

Responsibilities include scheduling, enrollment management, LMS updates, QA, and providing timely communications. Strong multi-tasking and communication skills are essential in a fast-paced healthcare environment.

Qualifications

• Associate degree or one-year certificate from an accredited college or technical school, or 2+ years in a professional education, customer service or talent development environment.

Responsibilities

• Coordinate and administer training activities/workshops; manage logistics and enrollment; provide registration/communications to registrants and management.
• Administer LMS day-to-day functions; create/update training activities; upload resources; perform QA and system audits.
• Manage help tickets and team inbox to support regional and office teams with learning needs.
• Share ideas constructively; keep supervisors informed of progress and issues.
• Address problems and issues to find practical business solutions.
• Other duties as assigned by management.

Skills

Multi-tasking

Interpersonal communication

Written communication

Detail oriented

Problem solving

Independent working

Education

Associate degree or certificate

Job description

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience.

Under the supervision of the Manager, Learning Operations, the Coordinator, Learning Operations is responsible for the coordination, administration, and reporting on all Organizational and Talent Development activities. This role is responsible for ensuring continuous operation of the Learning Management System (LMS) to serve in the delivery of learning opportunities that align with the requisite competencies of PDS Health (PDS) team members. The Coordinator, Learning Operations must work effectively with Regional Partners/Directors/Managers, co-workers, customers, vendors, and others.

Responsibilities

• Coordinate and administer training activities/workshops, schedule and manage logistics for training activities (outlook calendaring, materials, sign-in sheets, Support Center room set-up, etc.), maintain and monitor training enrollment as applicable and appropriate, provide registration/confirmation communications to registrants and management as appropriate, provide post training communications as needed, i.e. payroll time and attendance to Operations Managers
• Administer the day-to-day functions for the PDS Learning Management Systems (LMS) - create and update training activities, upload learning resources and materials and provide routine maintenance and systems auditing as needed, monitor reports and update system as needed, update transcript records, update user profiles as needed, i.e. external CE certificates, etc., provide routine QA testing to ensure accuracy of the training records/information, support system upgrades or changes
• Manage help tickets and team inbox to ensure regional and office teams are supported with learning needs. Additional reporting as needed/necessary
• Actively share ideas in a constructive and positive manner by listening to and objectively considering ideas and suggestions from others
• Keep commitments and keep direct supervisors informed of work progress, timetables, and issues
• Evaluate and actively address problems and issues constructively to find mutually acceptable and practical business solutions
• Other duties as assigned by management

Qualifications

• Associate degree or one-year certificate from an accredited college or technical school. In lieu of degree, 2+ years of working in a professional education, customer service or talent development environment

Preferred

• Experience in a multi-regional healthcare, retail or dental company

Knowledge/Skills/Abilities

• Ability to multi-task effectively without compromising the quality of the work
• Excellent interpersonal, oral and written communication skills
• Detail oriented, organized, process focused, problem solver, proactive, ambitious, customer service focused
• Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Possess the intellectual curiosity to work through ambiguity and have ability to work independently with minimal instruction
• Ability to manage change and do extremely well in a fast-paced environment under time constraints
• Ability to take initiative and work independently; work effectively with individuals belonging to all levels within the organization

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$20.50-$26.70 / Hourly

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.