Coordinator, International Transportation

Ross Stores; Fort Mill (SC); On-site; USD 48,000 - 68,000; Full time

Job summary

Ross Stores is seeking an International Inbound Operations Coordinator to support inbound transportation for international shipments, liaise with customs brokers, steamship lines, freight forwarders, and vendors. The role requires coordination, problem-solving, and strong communication across teams.

The ideal candidate will have 1–2 years in international transportation, a retail logistics background, and proficiency with Word, Excel, and Access.

Qualifications

• 1-2 years of minimum experience in international transportation preferred.
• 2-4 years of customer service experience preferred.
• Knowledge of international documents, incoterms, customs regulations and tariffs.
• Transportation background within the retail industry.
• Proficient in Microsoft Word, Excel, and Access.
• Excellent written and oral communication skills; ability to communicate with all levels.

Responsibilities

• Provide support to the inbound group in all areas of inbound transportation including entering, tendering, scheduling, tracking and tracing of International shipments.
• Investigate and resolve issues related to international movement of freight and provide support to Inbound International Planners.
• Assist with cost savings, service improvements, ensuring customs compliance and on-time delivery of freight to Ross DCs.
• Collaborate with Supervisors or Manager on projects and duties as assigned.

Skills

Strong self-motivation

Excellent written & oral communication

Teamwork

Attention to detail

Data entry accuracy

Adaptability

Customer service

Education

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

The International Inbound Operations Coordinator is responsible for providing support for all International inbound transportation activities. Acts as a liaison between Ross, Customs Broker, Steamship lines, Freight Forwarders, Vendors and Ross departments as appropriate. Provides support to the International Planners with Ross Direct and POE shipments and administrative activities, as appropriate, for both inbound domestic and international functions.

ESSENTIAL FUNCTIONS

• Provide support to the inbound group in all areas of inbound transportation including entering, tendering, scheduling, tracking and tracing of International shipments. Investigate and resolve issues related to international movement of freight. Provide support to Inbound International Planners with Ross Direct and POE shipments. Provide superior level of customer service to vendors, buyers and DC’s. Resolve any transportation related issues or problems to effect on-time delivery.
• Responsible for communications with regards to tracking, tracing, documentation issues and booking of international shipments. Interaction with Customs, freight forwarders, vendors and carriers.
• Responsible to execute the plan for cost savings, service improvement programs, ensuring customs compliance and provide information that supports on-time delivery of freight to Ross DCs.
• Assist with any projects requested or duties assigned by the International Supervisors or Manager.

COMPETENCIES

Drives Results

Teamwork

Communication

Performance Standards

Customer Service

Attention to Detail

Adaptability

Data Entry Accuracy

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• 1-2 years of minimum experience in international transportation preferred
• 2-4 years of customer service experience preferred
• Knowledge of international documents, incoterms, customs regulations and tariffs
• Transportation background within the retail industry
• Proficient in Microsoft Word, Excel, and Access
• Strong self-motivation and the ability to work aggressively to complete projects
• Must possess excellent written and oral communication skills and be able to communicate with all levels and departments both within and outside the company.

EDUCATION / CERTIFICATIONS

• Bachelor’s degree preferred

PHYSICAL REQUIREMENTS

• Job requires ability to work in an office environment, primarily on a computer
• Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc
• Consistent timeliness and regular attendance
• Vision requirements: Ability to see information in print and/or electronically

SUPERVISORY RESPONSIBILITIES

Drayage Manager

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.