Coordinator Inflight Crew

JetBlue; New York (NY); On-site; USD 66,000 - 75,000; Full time

Job summary

JetBlue is seeking a Coordinator Inflight Crew to manage crew schedules, pairings, and open flying segments. You will ensure operation integrity during normal and irregular operations while complying with FARs, CBAs, and JetBlue policies.

The role requires 1 year of scheduling/operational experience, strong Microsoft Office skills, and excellent organizational and communication abilities. Some overnight travel and a pre-employment assessment are required.

Qualifications

• High School Diploma or GED required.
• 1 year scheduling/operational experience.
• Pre-employment math assessment required.
• Proficient in Microsoft Office suite.
• Ability to work independently with urgency and attention to detail.
• Excellent organizational skills.
• Occasional overnight travel (10%).
• Pre-employment drug test required.
• Authorized to work in the US; visa sponsorship not available.

Responsibilities

• Manage Inflight Crew schedules, pairings and open segments.
• Maintain operation integrity during normal and irregular operations (IROP).
• Coordinate with System Operations to resolve daily irregularities.
• Communicate with Crewmembers and other departments.
• Monitor and resolve operational disruptions and legalities per FARs, CBAs, and company policies.
• Provide briefings and maintain daily checklists and shift logs.
• Perform other duties as assigned by Crew Services Leadership.

Skills

Scheduling experience

Operational experience

Microsoft Office

Communication skills

Organizational skills

Customer service

Flexibility

Education

High School Diploma or GED

Bachelor’s Degree (preferred)

Tools

Crew Management Systems

Job description

Select how often (in days) to receive an alert:

The Coordinator Inflight Crew is responsible for all aspects of Inflight Crewmember schedules and all operating pairings and open segments. The Coordinator ensures that during normal and irregular operations (IROP) the integrity of the operation is maintained while ensuring compliance with the Federal Aviation Regulations (FARs), Collective Bargaining Agreements (CBA) and company policies and procedures. The Coordinator demonstrates the highest level of customer service while coordinating with other departments and communicating with Crewmembers.

Monitor and resolve operational disruptions and legalities for all pairings and schedules of Inflight Crewmembers in accordance with Federal Aviation Regulations (FAR), Collective Bargaining Agreements (CBA) and company policies and procedures

Schedule and allocate Inflight reserve resources for the assignment of open flying and operational coverage. Communicate and coordinate with System Operations to resolve daily operational irregularities

Continuously monitors company Electronic Mail

Make close-in, critical Inflight Crewmember notifications as necessary

Maintain daily checklists, shift logs, and provide verbal briefing as necessary and assigned

Complete other duties as assigned by Crew Services Leadership

Other duties assigned

Minimum Experience and Qualifications:

High School Diploma or General Education Development (GED) Diploma

One (1) year of Scheduling and/or Operational Experience

Successful completion of the pre-employment math assessment

Solid computer background including extensive use of Microsoft Office

Ability to work independently with a sense of urgency and attention to detail

Excellent organizational skills

Available for occasional overnight travel (10%)

Must pass a pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required, this position is not eligible for a visa sponsorship

Preferred Experience and Qualifications:

Bachelor’s Degree

One (1) year Crew Scheduling experience

Strong verbal and written communication skills

Strong mathematic skills

Strong Customer Service Skills

Experience with automated Crew Management Systems

Thorough understanding of the Federal Aviation Regulations (FAR) Part 121

Regular attendance and punctuality

Potential need to work flexible hours and be available to respond on short-notice

Able to maintain a professional appearance

When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System

Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

Uphold JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities

The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:

Computer and other office equipment

Traditional office environment

Shift work required to support operations 24 hours per day, 7 days per week

Non-traditional work hours; shifts cover 24/7 flight schedule

Irregular operations occasionally cause extended work days

Physical Effort:

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

The base pay range for this position is $32.18 per hour. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City