Coordinator, Individualized Care (Back Office)

Cardinal Health; Northern (KY); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off

Job summary

Cardinal Health MMS Solutions in La Vergne, Tennessee, is a specialty pharmacy serving nephrology offices. The role focuses on delivering excellent customer care to our nephrology base customers, requiring clear communication, attention to detail, and reliability, with proficiency in computers and data entry into the pharmacy information system.

The position supports a team-driven environment, emphasizing HIPAA compliance and professional conduct.

Qualifications

• Ability to communicate effectively with patients, caregivers and clinicians.
• Detail-oriented with strong data entry accuracy in pharmacy systems.
• Familiarity with HIPAA and applicable regulations is preferred.

Responsibilities

• Effectively manage moderate to high call volume.
• Communicate with patients, caregivers, and clinicians in a pleasant, professional manner.
• Input patient data into the pharmacy information management system.
• Resolve patient/customer inquiries with effective responses.
• Maintain professional demeanor and teamwork.

Skills

Call center experience

Verbal communication

Written communication

Microsoft Office

Pharmacy information system

Customer service

Education

High School Diploma or GED

Two-years of college experience

Tools

Pharmacy information system

Microsoft Office

Job description

Monday-Friday 8:30am-5:00PM What Individualized Care contributes to Cardinal Health MMS Solutions, a division of Cardinal Health, is a specialty pharmacy serving nephrology physician offices and clinics. Located in La Vergne, Tennessee, MMS Solutions is a full-service closed-door specialty pharmacy dedicated in dispensing renal-specific medications, nutritional’s, and ancillary supply orders directly to the patient's homes.

Job Summary

Responsible for providing effective customer care to our nephrology base customers, our dedicated team must possess excellent communication skills, be detail-oriented and reliable as well as proficiency in computers.

Responsibilities

• Effectively manage moderate to high call volume.
• Communicate effectively with patients, caregivers, and clinicians in a pleasant and professional manner.
• Detail-oriented.
• Input patient data into the pharmacy information management system.
• Resolve patient/customer inquiries with the most effective response.
• Display professional approach with team members at all times.
• Contributes to team effort by accomplishing related results as needed.
• Maintains knowledge of and abides by all HIPAA, Board of Pharmacy, and applicable federal and state regulations.

Qualifications

• Call center experience preferred.
• National PTCB Certification preferred.
• Must be a registered pharmacy tech in the state of Tennessee.
• High School Diploma or GED preferred.
• Two-years of college experience or relative work experience preferred.
• Must demonstrate effective verbal and written communications, with a desire to provide superior phone customer service.
• Candidate needs to demonstrate initiative, time management, organizational skills, a professional demeanor, and positive attitude.
• Must be willing to take on additional duties when needed.
• Responsible and willing to function as a cooperative team member.
• Must have a working knowledge of Microsoft Office Suite as well as the ability to learn competencies in pharmacy information system.

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks.
• Works on routine assignments that require basic problem resolution.
• Refers to policies and past practices for guidance.
• Receives general direction on standard work; receives detailed instruction on new assignments.
• Refers to policies and past practices for guidance.
• Receives general direction on standard work; receives detailed instruction on new assignments.
• Consults with supervisors or senior peers on complex and unusual problems.

Anticipated hourly range: $18.90 per hour - $24.30 per hour Bonus eligible: No

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 09/21/2026

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

We are a crucial link between the clinical and operational sides of healthcare, delivering end-to-end solutions and data-driving insights that advance healthcare and improve lives every day.

With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges - now, and in the future.

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