Coordinator, Individualized Care

Cardinal Health, Inc.; Dallas (TX); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Job summary

Cardinal Health, Inc. is seeking a remote Customer Support Specialist to support our Sonexus Access and Patient Support program.

You will handle inbound calls, resolve patient and physician inquiries, and enter detailed information into our proprietary software while coordinating with external partners to move cases forward. The role operates full-time from a remote home office, with scheduled hours during CST workdays, and requires strong communication, organization, and the ability to work

Qualifications

• High school diploma or GED and equivalent work experience.
• Pharmacy technician certification preferred.
• Experience in fast-paced call center environments is desirable.

Responsibilities

• Handle inbound calls and determine needs for one-call resolution.
• Enter detailed information into proprietary software while speaking with patients.
• Place outbound calls for follow ups and missing information.
• Coordinate with physicians, pharmacies and referral sources.
• Identify and document adverse events during contact.

Skills

Excellent communication

Customer service

Independent work

Multitasking

Crucial problem-solving

Education

High School Diploma or GED

Certified Pharmacy Technician (preferred)

Tools

Microsoft Office

Telephony systems

Job description

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Responsibilities

• Responsible for handling inbound calls, with ability to determine needs and provide one call resolution
• Manage workload of inbound faxes (if applicable)
• Investigate and resolve patient/physician inquiries and concerns in a timely manner
• Enter detailed information into company proprietary software while conversing via telephone
• Place outbound phone calls for patient follow ups, confirmations or to obtain missing information
• Interact with the patient referral sources to process new applicants
• Follow up with other internal team members regarding next steps
• Communicate with external constituents including physician offices and pharmacies
• Identify, document and submit Adverse Events during customer contact or via received documentation

Qualifications

• High School Diploma, GED or equivalent work experience preferred
• Certified Pharmacy Technician, preferred
• 1+ years’ experience in fast paced call center environment preferred
• Basic computer knowledge, Microsoft systems, telephony
• Strong communication/customer service skills
• Ability to be an independent worker and self-directed
• Ability to sit for long periods of time in a cubicle setting
• Demonstrate superior customer support talents
• Ability to prioritize multiple, concurrent assignments and work with a sense of urgency

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

TRAINING AND WORK SCHEDULES

Your new hire training will take place 8:00am-5:0pm CST, mandatory on camera attendance is required.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8:00am- 5:00pm CST. Overtime could be required at times to assist with business needs.

REMOTE DETAILS

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

• Download speed of 15Mbps (megabyte per second)
• Upload speed of 5Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment

Anticipated hourly range: $18.10 per hour - $25.80 per hour

Bonus eligible: No

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.