Coordinator, HR Technology

RiseMe; Saint Louis (LA); On-site; USD 49,000 - 58,000; Full time

Job summary

RiseMe is seeking an HR Technology Coordinator at the Saint Louis Support Center to serve as a liaison for end-users, handle inquiries, and ensure data integrity in Workday. The role requires strong customer service and the ability to manage multiple tasks with confidentiality and cross-functional collaboration.

Responsibilities include testing new processes, creating guides, and building reports while supporting HR operations and data governance in a fast-paced environment.

Qualifications

• Two to three years of HR Technology or other systems-related experience required.
• Experience with Workday preferred.
• Excellent customer service and communication skills.
• Ability to work on multiple tasks or projects simultaneously while meeting deadlines.
• Ability to maintain strict confidentiality.

Responsibilities

• Serve as an HR Technology liaison to end-users via calls and emails.
• Respond to inquiries to meet the 24-hour service-level agreement.
• Analyze, validate, and audit system data.
• Identify and recommend process improvements.
• Provide guidance on issue resolution and change management.
• Work cross-functionally with internal and external customers to gather data for the business.
• Assist in ongoing document retention and file retrieval.
• Complete system testing of new processes.
• Manage multiple projects with competing priorities to ensure timely handling.
• Create and maintain HR Technology process and user guides.
• Build and update system reports as requested by end-users.
• Maintain knowledge of HR areas to support system and reporting needs.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Attention to detail

Multitasking

Confidentiality

Education

High School Diploma

Bachelor's degree preferred

Tools

Workday

Microsoft Office

Job description

Coordinator, HR Technology

Responsibilities:

• Serve as an HR Technology liaison to internal and external end-users including tier 1 support, primarily through calls and emails.
• Work with the other members of the Workday Support team to respond to all phone, email, or Service Now inquiries to meet our 24-hour service-level agreement.
• Analyze, validate, and audit system data.
• Identify and recommend process improvements to better meet the needs of the business.
• Provide direction and feedback to end-users on issue resolution and affect change management by providing guidance toward proper administrative and technical practices.
• Work cross-functionally with internal and external customers to gather data needed to support the business.
• Assist in ongoing document retention and file retrieval.
• Complete system testing of new processes.
• Manage multiple projects with competing priorities to ensure all requests are handled in a timely manner.
• Create and maintain HR Technology process and user guide documents.
• Build and update system reports as requested by our end-users.
• Maintain working knowledge of HR areas to understand system and reporting needs and guidelines.
• Perform other related duties as assigned.

Qualifications:

• High School Diploma or equivalent required, Bachelor's degree preferred.
• Two to three years of HR Technology or other systems-related experience required.
• Experience with Workday preferred.
• Excellent customer service and communication skills including the ability to maintain a professional, friendly demeanor with individuals at all levels of the organization.
• Highly detail-oriented, analytical, and self-motivated.
• Ability to work on multiple tasks or projects simultaneously while successfully meeting critical deadlines.
• Ability to align work with strategic goals and adjust to changing priorities.
• Ability to maintain strict confidentiality.
• Ability to identify and resolve problems in a timely, effective manner.
• Strong Microsoft Office skills.

Competitive pay $48,546 - $58,275 annually.

The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Saint Louis Support Center