Coordinator - Housekeeping (Full Time)

CoralTree Hospitality; Rancho Palos Verdes (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a Housekeeping Coordinator to join their dynamic team. This role is crucial for providing administrative support to the Housekeeping department, ensuring smooth operations and excellent guest relations. You will be responsible for maintaining departmental records, assisting with payroll, and addressing guest needs promptly. If you thrive in a fast-paced environment and have a passion for hospitality, this position offers a fantastic opportunity to contribute to a welcoming and efficient atmosphere. Join a company that values teamwork and offers a competitive benefits package, including healthcare and retirement plans.

Benefits

Group medical benefits

Dental benefits

Vision benefits

Life and disability benefits

401(k) plan with company match

Paid time off

Employee assistance program

Qualifications

• Fluency in English required; Spanish preferred.
• Experience in hospitality, particularly in Housekeeping, is a plus.

Responsibilities

• Provide clerical support for the Housekeeping department.
• Maintain cleanliness and organization of assigned work areas.
• Resolve guest complaints and ensure satisfaction.

Skills

Attention to detail

Problem-solving

Organizational skills

Guest relations

Confidentiality

Education

College degree

Supervisory experience

Experience in hospitality

Tools

Property management system

Computer

Job description

Overview

The Housekeeping Coordinator will provide clerical/secretarial and administrative support for the Housekeeping department, including dictation, typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental records/logs.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain knowledge of all hotel services/features and hours of operation.
• Maintain knowledge of all guest room layouts, bed types, décor, appointments, amenities, locations, numbers/names.
• Maintain knowledge of housekeeping services available for guests.
• Maintain knowledge of available laundry/dry cleaning services and hours of operation.
• Access all functions of computer.
• Properly open and close the department, by creating and changing assignments as needed.
• Set up work station with necessary supplies and resource materials.
• Complete supply requisitions and submit to Manager; stock office supplies upon receipt.
• Print designated reports and distribute accordingly.
• Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work orders submitted.
• Communicate departmental and guest needs as they arise with respective Housekeeping personnel by beeper/radio.
• Answer Housekeeping telephone.
• Document all guest requests for Housekeeping items/services and assign to respective personnel/departments for completion. Follow up on guest satisfaction.
• Issue Housekeeping items to Assistant Housekeepers for delivery to guest rooms. Follow up on return of items.
• Establish and maintain filing procedures.
• Retrieve and distribute departmental mail.
• Type correspondence and reports as assigned.
• Prepare employee daily/weekly payroll and submit to manager.
• Document pertinent information in departmental log book.
• Review status of incomplete work and follow-up actions with manager before leaving.

Additional Duties & Responsibilities:

• Assist in other areas of Housekeeping as assigned.
• Assist in inventory of Housekeeping supplies as assigned.
• Attend designated meetings, take minutes, transcribe and distribute.

Qualifications

• Fluency in English both verbal and non-verbal.
• Ability to:
  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize and organize.
  • Be a clear thinker, remaining calm and resolving problems using good judgement.
  • Follow directions thoroughly.
  • Understand guest’s service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent hotel data.
• Familiarity with preparing statistical reports.
• Previous guest relations training.
• Ability to input and access information in the property management system/computers.
• Exert physical effort in transporting boxes, carts, linen (150 pounds) to different areas of the resort.
• Endure various physical movements throughout the work areas.
• Remain in stationary position for 8 hours throughout work shift.
• Satisfactorily communicate with guests, management and co-workers to their understanding.

Experience, Education, & Licensure

• College degree preferred, not required.
• Compute mathematical calculations.
• Supervisory experience preferred.
• Previous experience in hospitality industry, preferably in Housekeeping.
• Fluency in a second language, preferably Spanish.

Compensation

Base Pay Start Rate: $23.50 / hr.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!