Coordinator, Gift Operations

USA for UNHCR; Washington (District of Columbia); Hybrid; USD 56,000 - 67,000; Full time

Job summary

A leading non-profit organization is seeking a Coordinator for Gift Operations to enhance data quality and support financial reconciliation processes. This entry-level position involves collaboration across departments to ensure accurate gift entry and compliance with organizational policies. Ideal candidates will have a strong attention to detail, relevant experience in data management, and excellent communication skills.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Qualifications

• Up to 2 years of relevant experience in gift administration or donor relations.
• Knowledge of fundraising processing procedures and database management.
• Ability to conduct data quality audits and implement process improvements.

Responsibilities

• Supports gift upload process for third-party vendors and entry of wire transfers.
• Conducts weekly audits of gift data to ensure accuracy and identifies inconsistencies.
• Generates gift reporting from Salesforce on a daily, weekly, and monthly basis.

Skills

Data quality audits

Communication

Attention to detail

Collaboration

Education

High school diploma or equivalent

Tools

Salesforce NPSP

Microsoft Excel

Job description

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This range is provided by USA for UNHCR. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$56,759.00/yr - $66,692.00/yr

SUMMARY

The Coordinator, Gift Operations will support the Gift Operations team in the entry and financial reconciliation of the organization’s third-party gift uploads and wire transfers, ensuring organizational business rules are followed, data entry is accurate and timely, and discrepancies or other data issues are promptly identified and addressed.

In this role, the Coordinator, Gift Operations will also oversee quality assurance processes for transactional and biographical record hygiene and will regularly coordinate within and across departments to ensure reliable processing and optimal efficiency, proactively offering recommendations and solutions that enhance existing gift entry and reconciliation processes and improve data quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports gift upload process for third party vendors (including Benevity and Your Cause) and entry of wire transfers:
• Ensures daily files are accurately posted, in alignment with established Service Level agreements.
• Promptly notifies relevant staff of successful data transmissions, processing delays or other changes in gift processing status that may impact operations or reporting.
• Conducts weekly audits of gift data to ensure accurate entry and acknowledgment, identifies inconsistencies and reports findings to senior staff, with proposed solutions.
• Monitors data quality for transactions:
• Maintains QA processes to monitor accuracy of transactional and donor data.
• Collaborates within teams to identify and resolve data integrity issues, contributes to clean-up efforts and recommends process improvements.
• Supports monthly reconciliation with the Finance team, ensuring that all gifts are committed within 5 business days of month-end
• Generates gift reporting from Salesforce on a daily, weekly and monthly basis.
• Generates and distributes standard gift reports from Salesforce on a daily, weekly, and monthly basis.
• Provides troubleshooting support related to reconciliation issues.
• Partners with Finance and fundraising teams to ensure compliance with earmarking policies and IRS regulations.
• Understands and applies internal coding procedures for restricted funds.
• Assists with processing credit card payments for recurring donors and flags discrepancies or issues proactively.
• Serves as backup for team members across gift processing, acknowledgement fulfillment, and upload functions.
• Maintains the Gift Operations case queue ensuring timely, professional responses
• Maintains and updates process documentation related to upload and gift processing tasks.
• Serves as a resource for escalated donor inquiries related to donation processing or receipting.
• Available to work during peak periods, including the December holidays (between December 26th and January 1st)
• Other duties as assigned.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Up to 2 year’s of relevant experience in gift administration, donor/customer relations, data systems, fundraising or related field; High school diploma or equivalent required.
• In lieu of education/degree requirements and preferences, a successful candidate will have demonstrated:
• Knowledge of gift and fundraising processing procedures, database management, donor relations, change management.
• Proven ability to conduct data quality audits and implement process improvements to ensure accurate gift entry and donor record hygiene.
• Experience supporting financial reconciliation processes, including collaboration with finance teams to meet month-end deadlines.
• Demonstrated skill in coordinating with cross-functional teams to resolve data integrity issues and enhance operational efficiency.
• Familiarity with Salesforce NPSP and Salesforce Service Cloud knowledge is a plus
• Basic understanding of applicable IRS regulations regarding philanthropic contributes and general awareness of accounting principles (GAAP) is preferred
• Microsoft suite, specifically Excel, Word, PowerPoint.
• Strong communication skills, both written and verbal.
• Efficient work style, with strong attention to detail
• Quickly learn and adapt to new software specific to department or institutional needs and train users on gift processing policies and procedures.
• Manage time and juggle multiple priorities, be proactive, take initiative, resolve problems, and manage multiple priorities to ensure goals are met within a timely manner.
• Successfully work under pressure and independently; able to consider processes end-to-end and anticipate downstream effects.
• Work across teams to collectively achieve desired results; Ability to collaborate with peers and take direction from leadership to accomplish tasks
• Be flexible, have creativity, intellectual curiosity, and innovation on a consistent basis
• Be detail-oriented with a desire to ‘dig into’ a problem.
• Analyze information and make informed decisions.

WORK LOCATION

Hybrid + Washington, DC + May also involve travel to some locations within the company’s region of operations and select donor locations.

COMPENSATION

$56,759 - $66,692

DISABILITY SPECIFICATIONS

USA for UNHCR will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

USA for UNHCR is an Equal Opportunity Employer. Refugees and all other protected classes are encouraged to apply.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Customer Service, and Quality Assurance

• Industries

  Non-profit Organizations

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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