Coordinator, Front Desk

Cano Health; Sun City Center (FL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement savings plan

Paid time off

Company holidays

Short-term and long-term disability

Life insurance

Career growth opportunities

Job summary

Cano Health is seeking a Front Desk Coordinator to be the first point of contact for patients, visitors, and callers at the Sun City Center clinic. You will handle patient intake, insurance verification, appointment scheduling, and data entry while supporting the clinical team and maintaining a welcoming environment.

The role requires at least one year in a healthcare setting, familiarity with EMR systems (eCW), and strong customer service.

Qualifications

• Minimum of one year experience in healthcare/medical office.
• Knowledge of medical insurance, Medicaid/Medicare, and EMR systems.
• Bilingual (English and Spanish) preferred.
• Strong communication and customer service skills.
• Detail-oriented with data accuracy.

Responsibilities

• Create new patient profiles in the EMR system.
• Conduct welcome calls and schedule initial appointments.
• Mail welcome packages to new patients.
• Obtain required annual consents and patient signatures.
• Encourage and assist patients with Patient Portal enrollment.
• Coordinate translation services as needed.
• Greet patients and visitors warmly and schedule appointments.
• Manage appointment confirmations and transportation scheduling.
• Update visit status types in the EMR (eCW).
• Collect co-payments and coinsurance; reconcile end-of-day reports.
• Answer calls, route inquiries, and document interactions.
• Maintain front desk, lobby, and supplies; keep areas organized.

Skills

Customer service

Communication skills

Multitasking

Bilingual (English/Spanish)

Education

High School Diploma

BLS Certification

Tools

eCW EMR

RingCentral

TripMaster

Cano.Net

Oracle

Workday

Job description

It's rewarding to be on a team of people that truly believe in making an impact! We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.

Job Summary

The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. This role is responsible for providing exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front-desk operations and supports the clinical team in delivering high-quality, patient-centered care.

Essential Duties & Responsibilities

Administrative Responsibilities

• Create new patient profiles in the EMR system.
• Conduct welcome calls and schedule initial appointments.
• Mail welcome packages to new patients.
• Obtain required annual consents and patient signatures.
• Encourage and assist patients with Patient Portal enrollment.
• Coordinate translation services as needed (e.g., Propia app).

Scheduling and Visit Management

• Greet patients and visitors warmly, creating a welcoming and professional environment.
• Address patients concerns or complaints and elevate issues appropriately.
• Schedule a variety of appointments (e.g., TOC, AWVs, sick visits, in-house services).
• Master scheduling workflows, including same-day visit protocols.
• Follow all scheduling guidelines; act as the "Pit Boss" of the schedule.
• Obtain Health Center Manager approval for scheduling exceptions (e.g., double-booking).
• Assist with appointment confirmation calls and transportation scheduling.
• Reschedule all no-shows within 24 hours.
• Update visit status types in the EMR (eCW) promptly.
• Support scheduling for special events (e.g., mammogram and DRE campaigns).

Data Accuracy & System Proficiency

• Perform demographic verification during patient check-in.
• Ensure accurate entry of demographics, insurance, and Patient Hub information.
• Scan and file all documents and ID photos correctly.
• eFile documents within 48 hours of receipt.
• Monitor fax inbox for incoming clinical documents.
• Clear Jellybean inboxes daily.

Insurance and Financial Transactions

• Document insurance verification results in the EMR.
• Collect co-payments and coinsurance in accordance with policy.
• Run and reconcile end-of-day financial reports.

Outbound Communications and Follow-up

• Make outbound calls to support care initiatives (e.g., AWVs, HEDIS screenings).
• Follow up with patients within 3-7 days post-discharge to confirm TOC appointments.
• Confirm follow-up appointments and ensure referral coordination at check-out.

Phone Operations

• Answer and route incoming calls appropriately.
• Take messages, assist callers, and properly document/disposition each call.
• Respond to inquiries in person, over the phone and via email with professionalism and accuracy.

Additional Duties & Responsibilities

• Supports operations, patient/client experience, and communication at the center level.
• Keep the front desk, lobby and patient facing areas clean, organized and well stocked.
• Monitor and request office supplies as necessary.
• Complete other duties at the discretion of management, or "Perform all other duties assigned by supervisor or manager."

Education & Experience

High School Diploma or equivalent required. Minimum of one (1) year experience in a healthcare or medical office setting. Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred. BLS Certification, be able to respond to medical emergencies (Preferred) Training in gait support, proper lifting techniques, and ADA compliance. Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint.

Education Requirements

Required/Preferred Education Level Discipline Required High School Diploma Knowledge, Skills & Proficiencies Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint.

Strong communication and customer service skills. Detail-oriented with a commitment to data accuracy. Ability to multitask in a fast-paced clinical environment. Technical proficiency in all required systems and software tools. Electronic Medical Records (EMR) system (e.g., eCW) – Superuser level. Call Center Communications system - (Ring Central) Transportation scheduling software (e.g., TripMaster). Oracle (Expenses). Health Plan, Specialist, and Diagnostic Center Portals. HR platform (e.g., Workday). Availity and other insurance/eligibility portals. Alarm and security monitoring systems. Bilingual (English and Spanish) preferred. Cano.Net ticketing system.

Incentive

This position is eligible to receive a performance bonus each calendar year based upon the Company's achievement of certain financial targets and the achievement of metrics relevant to your position.

Benefits

At Cano Health, we are convinced that our success comes from our amazing team of associates.

Our commitment is to offer you an exclusive associate benefit package, which is competitive and affordable, to help you take care of yourself and your family.

• medical, dental and vision benefits
• 401(k) retirement savings plan
• paid time off
• company holidays
• short-term and long-term disability
• life insurance
• many more

Job Requirements Physical Requirements

This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions

Must be able to perform essential functions such as typing, standing, sitting, stooping, and occasionally climbing.

Travel Required Amount of Expected Travel Details

Yes 0-25% Flexibility to travel to clinical sites as needed.

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Disclaimer

The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Equal Opportunity Statement

Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Join Our Team

Join our team that is making a difference! Please see Cano Health's Notice of E-Verify Participation and the Right to Work post here. Together, we have the opportunity to serve and grow with purpose. Find your team and begin your journey of transforming healthcare!