Coordinator, Events Sales & Service

U.S. Soccer Federation; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

U.S. Soccer Federation is seeking an Events Sales & Service Coordinator to manage intake through execution of events at the National Training Center in Atlanta. The role supports onboarding clients, partners with internal departments, and ensures a high-quality guest experience.

You will coordinate logistics, develop run-of-show documents, and serve as the on-site representative while maintaining detailed records and collaborating across teams.

Qualifications

• 1–3 years experience in event coordination or similar role.
• Strong organizational, communication, and customer service skills.
• Experience working cross-functionally in fast-paced environments; proficient MS Suite.

Responsibilities

• Manage event inquiries from intake to execution and communicate expectations.
• Coordinate logistics: room sets, A/V, signage, accessibility, resources.
• Develop BEOs with Food & Beverage Partner and align with client needs.
• Serve as on-site representative; ensure setup, execution, breakdown.
• Maintain event records in Momentus and ensure policy compliance.
• Coordinate with Hospitality, Finance, and other teams for seamless events.

Skills

Event coordination

Cross-functional teamwork

CRM systems

MS Office

Communication

Tools

Momentus

Ungerboeck

Salesforce

Job description

U.S. Soccer Overview

The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.

Job Type

Full-time

Description

The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good. We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S.

U.S. Soccer is in a period of significant growth, with ambitious plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results.

Position Description

The Events Sales & Service Coordinator supports the intake, planning, and execution of events hosted at the National Training Center. This role is responsible for managing assigned events from initial inquiry through event day, serving as the primary NTC point of contact for clients, members, internal departments, and external groups. The Coordinator works within the booking system to organize event details, partners with the Food & Beverage Partner to develop BEOs, and ensures all operational requirements are captured and communicated clearly. The role supports a wide range of programs including external rentals, Coaching Education, Referee Development, Membership events, and other Federation initiatives. As a key member of the NTC operations team, the Coordinator contributes to delivering a seamless, professional, and high-quality experience for all guests and stakeholders.

Primary Responsibilities

Event Intake & Client Support

• Manage assigned event inquiries from intake through execution, ensuring accurate scoping and clear communication of expectations.
• Serve as the primary NTC point of contact for clients, members, and internal stakeholders throughout the planning process.
• Work within Momentus to enter, track, and update event details, requirements, and associated documentation.
• Support the Manager, Event Sales & Service in assessing fit, availability, and prioritization of events within the NTC programming calendar.

Event Planning & Coordination

• Coordinate event logistics and requirements, including room sets, A/V needs, signage, accessibility accommodations, and event resources.
• Work with Levy to develop BEOs, ensuring all food & beverage details are accurate and aligned with client expectations.
• Collaborate with Facilities, Security, IT, Hospitality, and other NTC teams to ensure operational readiness.
• Develop production schedules and run-of-show documents for assigned events.
• Support pre-conference meetings, daily huddles, and post-event reviews to ensure consistency and continuous improvement.

Event Execution

• Serve as the on-site NTC representative during events, ensuring timely setup, execution, and breakdown.
• Troubleshoot issues on event day and elevate operational needs when required.
• Maintain strong communication with all stakeholders to ensure seamless delivery of the event experience.

Systems, Documentation & Standards

• Maintain accurate and detailed event records in Momentus, serving as the central repository for planning coordination.
• Ensure compliance with NTC policies, rate structures, and service standards.
• Contribute to the development of playbooks for recurring event types (e.g., coaching courses, member meetings, tournaments).
• Support consistent application of intake, approval, and scheduling workflows.

Cross-Functional Collaboration

• Coordinate with Hospitality to ensure guest arrival experiences, wayfinding, and front-of-house services are aligned with each event.
• Partner with Finance on billing, invoicing, and reconciliation for assigned events.
• Provide timely updates to internal partners regarding event needs and impacts.

Other Duties

• Assist with tours or VIP activations when aligned with event activity.
• Provide administrative support related to event operations as assigned.
• Support special projects and operational initiatives of the NTC as needed.

Requirements

Minimum Qualifications

• 1–3 years of experience in event coordination, event services, venue operations, or a similar role.
• Strong organizational, communication, and customer service skills.
• Experience working cross-functionally and managing multiple priorities in a fast-paced environment.
• Proficiency with event or CRM systems (e.g., Momentus, Ungerboeck, Salesforce) or willingness to learn quickly.
• General knowledge of soccer.
• Capable of working in fast-paced and demanding environments.
• Must be able to connect “micro” details to the “macro” vision and mission.
• Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook).
• Ability to work flexible hours, including evenings, weekends, and holidays as dictated by event schedules.

Desired Qualifications

• Experience supporting events in sports, hospitality, higher education, or a multi-venue facility.
• Familiarity with BEO processes and food & beverage operations.
• Multilingual skills (Spanish preferred).
• Understanding of accessibility standards and inclusive design.
• Passion for soccer and service-minded operations.

Compensation & Culture

U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.

EEO Statement

U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.