Coordinator, Entertainment - Programming and Operations

Carnival Cruise Line; Miami (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Employee stock purchase plan

Paid time off

Tuition reimbursement

On-site fitness center

Job summary

Carnival Cruise Line in Miami, FL seeks a Coordinator, Entertainment Experience – Programming & Operations to support the execution of entertainment programs across the fleet. You will assist with inventory, purchasing, invoicing, reporting, and vendor communications to ensure seamless events and high guest satisfaction.

Based in South Florida, this in-office role collaborates with shipboard Entertainment teams and shoreside partners to uphold quality standards, safety, and operational readiness

Qualifications

• High School Diploma or GED required.
• Associate degree in Entertainment, Recreation, Tourism, Hospitality or Business preferred.
• Strong organizational, time-management and multitasking skills.
• Strong written and verbal communication; ability to manage multiple priorities.

Responsibilities

• Support fleet-wide entertainment operations to ensure consistency and efficiency.
• Coordinate inventory tracking and ordering for holidays and events.
• Maintain quality standards for supplies, collateral, and equipment.
• Lead shipping logistics and vendor coordination for shipments.
• Provide administrative support including requisitions in iProcurement and TGEM data collection.
• Assist with travel arrangements, training, and onboarding for shipboard team members.

Skills

Organizational skills

Time management

Multitasking

Written communication

Verbal communication

Team collaboration

Independent work

Customer service

Purchasing systems

Education

High School Diploma or GED

Associate degree in Entertainment

Tools

Microsoft Office 365

Excel

Word

PowerPoint

Inventory systems

Job description

The Coordinator, Entertainment Experience – Programming & Operations at Carnival Cruise Line supports the successful execution of entertainment programs and operational initiatives across the fleet. This role provides administrative, logistical, and operational support to the Supervisor of Programming & Operations to help ensure entertainment experiences are delivered efficiently and consistently.

The Coordinator assists with inventory management, shipment tracking, purchasing coordination, invoice processing, reporting, vendor communication, and operational documentation related to entertainment programming and special events. The role also supports cross‑functional collaboration with shipboard and shoreside teams to help maintain quality standards and operational readiness across entertainment offerings.

The ideal candidate is highly organized, detail‑oriented, adaptable, and able to manage multiple priorities in a fast‑paced environment while maintaining strong communication and customer service skills.

Essential Functions

• Daily Operations: Support fleet‑wide entertainment operations to ensure consistency, operational efficiency, and successful execution of onboard events and activities.
• Inventory Management: Coordinate inventory tracking and ordering for holidays, themed events, and entertainment programming.
• Quality Assurance: Maintain quality standards for entertainment‑related supplies, collateral, and equipment.
• Logistics: Monitor quality control for all supplies needed under entertainment operations to meet guest experience expectations. Lead and support holiday decoration logistics, including shipment, delivery, and scheduling with vendors.
• Shipment Tracking: Track shipping logistics, delivery, and communicate with the Carnival warehouse and logistics managers for all entertainment experience related activities, events and holidays.
• Administrative Support: Provide operational support to the Entertainment Experience team, place requisitions in iProcurement, collect data from TGEM, and assist with travel arrangements, training, and onboarding tasks for shipboard Entertainment team members.
• Special Projects: Plan and execute logistics for departmental meetings, conferences, town halls, and special projects.

Financial Accountability

• Budget Monitoring: Track expenses and maintain accurate records.
• Cost Optimization: Partner with Sourcing, Procurement, and Purchasing teams to optimize cost savings and ensure high‑quality service.
• Vendor Setup: Facilitate the setup of new vendors by collecting and verifying documentation, including completed GSM Supplier Information forms and sample invoices with pre‑printed banking information.
• Invoice Processing: Coordinate invoice coding, categorization, and alignment with account strings. Input and code invoices for processing, ensuring accuracy, and monitor payment statuses with Accounts Payable.
• Travel and Expense: Manage own travel arrangements and expenses in accordance with Carnival Cruise Line's travel policies and procedures, submitting expense reports in a timely manner.

Teamwork

• Participate in team meetings, projects, and brainstorming sessions to encourage collaboration and idea sharing.
• Foster a positive team environment by recognizing individual contributions and promoting a culture of mutual respect and support.
• Live Carnival’s expected behaviors: Listen & Learn, Speak Up, Respect & Protect, Always Improving, Better Together, Guest Obsessed. Encourage team members to share insights and suggestions to enhance collaboration and operational success.

Safety & Compliance

• Embrace safety practices and attend training programs, ensuring the highest level of guest and crew safety while maintaining operational integrity.
• Ensure full compliance with company policies and procedures, including Global HESS (Health, Environment, Safety, and Security) and ADA guidelines.

Knowledge, Skills & Abilities

• This role supports fleet‑wide entertainment programming and operational initiatives across Carnival Cruise Line ships, working closely with shipboard Entertainment teams and multiple shoreside departments.
• Operate in a fast‑paced environment that requires strong organization, attention to detail, and the ability to manage multiple priorities simultaneously.

Problem Solving

• Identify and resolve routine operational and administrative issues related to inventory, logistics, purchasing, shipment tracking, and vendor coordination.
• Analyze operational data, communicate effectively with stakeholders, and support the timely resolution of issues.
• Escalate complex operational or financial issues to leadership as appropriate.

Impact

• Contribute to the successful execution of entertainment programming and operational processes across the fleet by coordinating supplies, logistics, reporting, and administrative functions.
• Support cross‑functional communication and operational continuity between shoreside and shipboard teams.

Leadership

• No direct reports, but requires strong collaboration, communication, and organizational skills to coordinate activities across multiple teams and stakeholders.
• Build effective working relationships with shipboard leaders, vendors, and cross‑functional partners while demonstrating professionalism, accountability, and teamwork.
• Manage assigned projects and responsibilities independently, prioritize workload effectively, and support team objectives in a collaborative environment.

Qualifications

• High School Diploma or GED.
• Associate’s degree – Entertainment, Recreation, Tourism, Hospitality and/or Business preferred.
• Strong organizational, time‑management, and multitasking skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficiency in Microsoft Office 365 applications, including Excel, Word, and PowerPoint.
• Strong attention to detail and problem‑solving skills.
• Ability to work independently and collaboratively across teams.
• Experience with purchasing systems, databases, or inventory tracking systems preferred.
• Flexible and able to adjust to changing circumstances and handle unexpected challenges.
• 1–3 years of experience in entertainment operations, hospitality, administrative coordination, logistics, events, or a related field preferred.
• Experience supporting cross‑functional projects or operational processes preferred.
• Previous cruise, hospitality, live entertainment, or event coordination experience preferred.

Travel: No or very little travel likely.

Work Conditions: Work primarily in a climate‑controlled environment with minimal safety/health hazard potential.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

This position is classified as “in‑office.” Employees work from a designated Carnival office in South Florida Monday through Thursday each week, and may work from home on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Benefits

• Health Benefits:
  • Cost‑effective medical, dental and vision plans.
  • Employee Assistance Program and other mental health resources.
  • Additional programs include company‑paid term life insurance and disability coverage.
• Financial Benefits:
  • 401(k) plan that includes a company match.
  • Employee Stock Purchase plan.
• Paid Time Off:
  • Holidays – Full‑time and part‑time employees receive days off for 8 company‑wide holidays, plus 2 additional floating holidays.
  • Vacation Time – Full‑time employees start with 14 days/year (19 days for director and above); part‑time employees receive time off based on hours worked.
  • Sick Time – Full‑time employees receive 80 hours of sick time each year; part‑time employees receive a minimum of 60 hours each year.
• Other Benefits:
  • Complementary stand‑by cruises, employee discounts on confirmed cruises, and special rates for family and friends.
  • Personal and professional learning and development resources, including tuition reimbursement.
  • On‑site fitness center at the Miami campus.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, or international law.