Coordinator Entertainment - Full Time

PALMS CASINO; Nevada (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

Palms Casino Resort seeks an Entertainment Coordinator to assist in live event operations across venues. You will collaborate with Guest Services, Ushers, VIP staff and tour managers to ensure successful events and rider compliance, while handling room blocks and transportation requests.

The role requires 21+ with hospitality experience, strong Microsoft Office skills, and the ability to work flexible hours, including nights, weekends, and holidays.

Qualifications

• High School Diploma or GED required.
• Associate’s degree preferred.
• Minimum of two years of related experience required and one year of experience within a hotel/gaming property preferred.
• Must be 21 years of age.
• Must be able to obtain/renew government licenses, e.g., Nevada Gaming license, if required.

Responsibilities

• Assist in Palms Casino Resort venues on entertainment nights and coordinate with Guest Services, Ushers, VIP personnel.
• Ensure rider requirements are met and contracts for Entertainers are executed.
• Submit room blocks and finalize rooming lists with Hotel Group Reservations and VIP Services.
• Inspect VIP suites and prepare overnight arrival packages; connect Tour Managers to folios after checkout.
• Submit Ground Transportation requests and assist with ticketing payments; balance cash with leadership; maintain PCI compliance.
• Respond to guest concerns before and during events; escalate as needed.
• Update weekly reports; schedule meetings and walkthroughs; organize files and backups.
• Enter payment requisitions, perform invoicing, manage vendor relations; track payments.
• Respond to venue inquiries via phone and email; audit property screens for show rotations; assist front of house setup.
• Perform other duties as requested.

Skills

Microsoft Office

Problem solving

Organizational skills

Multitasking

Customer service

Teamwork

Education

High School Diploma or GED

Associate’s degree preferred

Job description

Working closely with the Manager of Theater Operations and Box Office Manager, the Entertainment Coordinator will play an important role in operating Live Events.Core Responsibilities:Assists in multiple Palms Casino Resort venues as needed on entertainment nights; collaborates with Guest Services, Ushers, and VIP personnel to ensure events are successful.Assists with ensuring rider requirements are met and contract processes are executed for Entertainers.Work with Hotel Group Reservations, Hotel VIP Services, and Touring Parties to submit room blocks and finalize rooming lists. Inspect VIP suites and prepare overnight arrival packages. Help connect Tour Managers to final folios after checkout.Submit Ground Transportation requests when applicable.Assist with collecting payments for ticketing needs. Balances monies at the end of the shift with leadership present. Follow cash handling and inventory procedures to ensure security of assets and inventory while maintaining PCI compliance.Resolve problems and respond to policy or procedural questions as needed. Handles all customer concerns before and during events, inclusive of any formal complaint resolutions. Escalate guest issues as needed.Assist with ticket holds, ticket counts, and processing promotional tickets.Update weekly reports. Schedule meetings and walkthroughs.Organize files and backup.Enter payment requisitions, invoicing, vendor relations. Track payments.Respond to guest phone calls and emails. Field venue inquiries.Audit property screens to ensure all shows are rotating properly.Proof entertainment marketing assets.Assist with front of house event set up.Perform other job duties as requested.Qualifications:High School Diploma or GED required.Associate’s degree in related field preferred.Minimum of two (2) years of related experience required and one (1) year of experience within a hotel/gaming property is preferred.Ability to obtain/renew all government required licenses or certification, specifically a Nevada Gaming license, if required.Must be 21 years of age.Must have strong understanding of Microsoft Office Suite (Outlook, Word, Excel, etc.).Must have strong problem-solving abilities, combined with a capacity to work independently, and make appropriate decisions without supervision.Must be able to operate within a strict schedule, when necessary, and maintain strong organizational skills and attention to detail.Must be able to handle multiple projects at one time and to react well under pressure.Must be able to interact well with internal and external customers and work as a team member.Must be able to work flexible hours, including nights, weekends, and holidays.Must present a well-groomed appearance.Physical Demands:Work is performed in indoor and outdoor settings.Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.May be exposed to smoke.The noise level in the work environment is usually moderate to loud.Constant contact with executives, department management, employees, and guests.Prolonged sitting or standing and mobility.Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.Eye/hand coordination.Use of standard office equipment.Ability to distinguish letters, numbers, and symbols.Equal Opportunity Employer:Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Palms Casino Resort, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!