Coordinator, E-commerce (Operations & Site Experience)

Joe's Jeans, Inc.; Los Angeles (CA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Summer Fridays

Generous PTO

Merchandise discounts

Career development opportunities

Centric Cares volunteerism

D&I committee initiatives

Job summary

Centric Brands in Los Angeles is seeking an entry-level Ecommerce Operations associate to support daily site updates across four brand websites, upload product data to Shopify, QA updates, and maintain SEO content. You will help with product sorting, tagging, and campaign asset delivery to ensure a seamless customer experience.

You'll gain hands-on experience in multi-brand ecommerce, UX testing, A/B experiments, and cross-functional collaboration with Marketing, Creative, CRM, and

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or related field.
• 0–2 years of experience in ecommerce, site merchandising, digital marketing, or UX/CX, preferably in fashion or retail.
• Strong attention to detail and ability to manage multiple workstreams across brands.
• Familiarity with Shopify or similar ecommerce platforms is a plus but not required.
• Comfortable working with data and eager to learn tools like Google Analytics, Shopify Analytics, or similar.
• Strong visual eye with brand consistency and storytelling, and intuitive user experience.
• Proficiency in Microsoft Excel or Google Sheets.
• Excellent written and verbal communication skills.
• Collaborative, curious, and proactive with a can-do approach to problem-solving.

Responsibilities

• Assist with daily site updates across four brand websites including homepage and collection changes.
• Support product uploads by entering attributes, descriptions, images, and swatches into Shopify.
• QA all updates, launches, and new features for accuracy across desktop, mobile, and app.
• Maintain SEO/AEO content for products and collection pages.
• Help manage product sorting, tagging, and filtering for discoverability.
• Coordinate with creative, marketing, CRM, and merchandising teams for asset delivery.
• Monitor site performance and flag errors or broken links to ecommerce team.
• Maintain internal docs for site standards and QA checklists.

Skills

Attention to detail

Shopify familiarity

Data analytics

Visual design sensibility

Excel/Sheets

Written communication

Collaboration

Education

Bachelor's degree in Marketing, Business, Communications, or related field

Tools

Shopify Analytics

Google Analytics

Job description

Specific Responsibilities Would Include:

Ecommerce Operations

• Assist with daily site updates across all four brand websites, including homepage refreshes, collection page updates, navigation changes, and promotional banner swaps
• Support the product upload process by gathering and entering product attributes, descriptions, images, swatches, and other necessary information into Shopify
• QA all site updates, product launches, promotional setups, and new feature implementations across desktop, mobile, and app to ensure accuracy and a seamless customer experience
• Assist with maintaining and updating SEO/AEO content for new and existing products and collection pages
• Help maintain product sorting strategies (newness, best sellers, inventory levels) and ensure accurate categorization, tagging, and filtering for optimal discoverability
• Coordinate with creative, marketing, CRM, and merchandising teams to ensure timely delivery of site assets and alignment on campaign execution
• Monitor site performance and flag any errors, broken links, or inconsistencies to the ecommerce team
• Maintain internal documentation for site standards, QA checklists, and operational workflows to support process consistency across brands

Site Experience

• Conduct regular site experience audits across all brands and devices, documenting friction points, page load issues, broken flows, and visual inconsistencies
• Support ongoing UX and customer-journey testing by running device/browser checks, reviewing heatmaps and session recordings, and compiling findings for the ecommerce team
• Assist with A/B test execution related to product placement, badges, bundles, and site layout, and compile results for analysis
• Track and log customer-facing site issues reported through CX/CS channels, identifying recurring pain points and escalating patterns to the ecommerce team
• Conduct competitive research on DTC ecommerce trends, site experiences, and best-in-class merchandising and UX practices in fashion and apparel
• Contribute to an internal site experience knowledge base documenting best practices, benchmarks, and learnings across brands

Our Best Fit Candidate Would Have:

• Bachelor's degree in Marketing, Business, Communications, or a related field
• 0–2 years of experience in ecommerce, site merchandising, digital marketing, or UX/CX, preferably in fashion or retail
• Strong attention to detail and ability to manage multiple workstreams across brands simultaneously
• Familiarity with Shopify or similar ecommerce platforms is a plus but not required
• Comfortable working with data and eager to learn tools like Google Analytics, Shopify Analytics, or similar
• Strong visual eye with an appreciation for brand consistency and storytelling, and intuitive user experience
• Proficiency in Microsoft Excel or Google Sheets
• Excellent written and verbal communication skills
• Collaborative, curious, and proactive with a can-do approach to problem-solving

What You'll Gain

• Hands-on experience managing site operations across a multi-brand fashion portfolio
• Exposure to how ecommerce strategies differ by brand identity, audience, and market positioning
• A strong foundation in site merchandising, UX quality assurance, and DTC operational workflows
• Experience working cross-functionally with marketing, creative, CRM, and merchandising teams
• Mentorship from experienced ecommerce leaders in a dynamic, growth-oriented environment

In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in and our D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands through workshops, resources and inspiring conversation.

Salary Range: $65,000-70,000

At Centric Brands, we believe our people are our greatest asset, and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range at the time of employment. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is a part of a total compensation package, which, depending on the position, may also include commission earnings, annual bonus and other Centric Brands sponsored benefit programs.

Be part of our growing community by getting involved with groups, teams and initiatives like Be Green, Be Giving, and Be Celebrated.

Centric Brands is an Equal Opportunity Employer

Please note that Centric Brands will only reach out to interview, make an offer of employment or conduct onboarding activities for candidates who have applied through our careers site. When interviewing for a position, the candidate experience will include live interaction, such as a video conference or telephone call, with a Recruiter and/or company employee(s). We will never ask for any money or payments from applicants at any point in the recruitment process. Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, you may contact your local law enforcement agency and/or visit the Federal Trade Commission website here: https://consumer.ftc.gov/articles/job-scams.