Coordinator - Day Center, On-Call

Downtown Women's Center; Chicago (IL); On-site; USD 29,000 - 40,000; Part time

Job summary

Downtown Women’s Center is seeking a Day Center Coordinator (On-Call) in Los Angeles, CA to oversee daily operations and deliver direct services to 200+ participants. You will manage sign-ups, provide referral services, and distribute essential resources, while ensuring a welcoming and safe environment.

The role requires crisis intervention skills, strong communication, and the ability to supervise volunteers and interns.

Qualifications

• Associate’s degree or equivalent experience preferred.
• Direct service experience with disadvantaged populations and/or customer service experience required; nonprofit experience is a plus.
• Fluency in Spanish and English strongly preferred.

Responsibilities

• Coordinate daily Day Center operations, including opening/closing, enrichment activities, and overall supervision.
• Provide direct services to 200+ participants daily, including managing sign-ups for showers, referrals, and resources.
• Maintain safe, welcoming environment; greet guests, address requests, de-escalate crises, and support staff.
• Oversee in-kind donations; distribute resources to participants.
• Assist with outreach to develop new resources.
• Lead, train, monitor volunteers and interns; assign projects as needed.
• Assist with Day Center tracking and data entry; participate in meal distribution.

Skills

Customer service

Interpersonal skills

Communication skills

Crisis intervention

Teamwork

Detail-oriented

Multitasking

Spanish language preferred

Microsoft Office

Education

Associate degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Location: Los Angeles, CA

Job Id: 285

# of Openings:4

Day Center Coordinator (On-Call)

Essential Functions

• Help coordinate daily Day Center operations, including opening and closing procedures, clean up, implementation and oversight of enrichment activities
• Provide direct services to 200+ participants daily, including managing sign-ups for showers, case management and laundry and providing referrals, hygiene products, clothing and food
• Ensure a safe and welcoming indoor and outdoor environment : greet guests and visitors, respond to requests, address complaints, intervene in and de-escalate situations, provide support to staff, problem-solve issues in a timely manner, provide crisis intervention when needed and follow Center guidelines to maintain structure and safety for participants
• Ensure in-kind donations are received, stored, and organized following organizational policy; distribute resources directly to participants as appropriate
• Assist with outreach to develop new resources as directed
• Lead, train and monitor peer leaders, interns and volunteers in the provision of services- assist with identifying and assigning projects and tasks where volunteers and interns can be utilized
• Assist with Day Center tracking and data entry as needed
• Assists with meal distribution
• Other duties as assigned to support the mission of the organization

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Knowledge of issues related to womens poverty, homelessness, mental illness, trauma, substance abuse, health issues, and older adults preferred
• Excellent customer service and strong interpersonal skills; ability to engage a diverse group of participants, team-members and volunteers
• Ability to exercise and model good judgment, teamwork and professionalism, especially in crisis situations with the ability to utilize crisis intervention and de-escalation techniques within DWC guidelines
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Strong written and oral communication skills required
• Detail-oriented, highly organized, able to manage multiple tasks and priorities, and set and meet goals and deadlines

Supervisory Responsibility

This position involves supervising women with lived experience through our peer leadership program.

Work Environment (indoors & outdoors)

The Day Center is staffed seven days per week (Mon-Sun: 7am-3:30pm) to provide supportive services to homeless and low-income women in the community. DWC is seeking a highly personable, compassionate, and team-oriented person to provide direct service provision and kitchen support for our drop-in Day Center program. As a Day Center Staff member you will work to create a safe and welcoming environment that meet the immediate needs of over 200 women each day. This position will be responsible for the organization and implementation of the Day Center services during open business hours which may include but are not limited to: coordination of services and enrichment activities, crisis intervention, identifying program needs for participants, coordinating activities for volunteers, assistance with meal prep and execution, and donation management. The On-Call Day Center Coordinator will work closely with participants, volunteers and staff to provide services that build that women we serve and the community. This position reports directly to the Director of Health and Wellness.

Physical Demands

• Candidate must be able to bend, stand on a step stool, walk stairs and lift at least 25-45lbs
• Carry and sort donations
• Ability to operate computer, phones, fax and printer

Position Type and Expected Hours of Work

This is a On-call position. Ability to work daytime hours is required. The On-Call shifts for this position are Monday-Sunday between the hours of 7:00am-3:30pm.

Salary Range:

$25.25

Travel

Minimal traveling may be required for activities, meetings and/or trainings as directed

Work Remotely:

No, must be on-site only

Qualifications Knowledge/Skills/Position Qualifications

• Culture Humility.
• Must be a CA resident and live at least 75 miles from the office and must be available for in-person meetings at the DWC offices.
• Must provide documentation of a negative COVID-19 test result from the last seven days, on first day of hire.
• Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.
• You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and second dose must be received within 30 days from the first day of hire.

Required Education and Experience

• Associate’s degree or equivalent experience preferred
• Direct service experience with disadvantaged populations and/or history of employment in customer service required; Experience in a multi-service nonprofit is a plus
• Oral and written fluency in both Spanish and English strongly preferred

Downtown Women’s Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women’s Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage. (Fair Chance Act | CRD (ca.gov)

Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organization’s effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.

Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice