COORDINATOR, CUSTOMER COMMUNICATION

Denver Public Schools; Denver (CO); On-site; USD 45,000 - 54,000; Full time

Benefits offered by this job

Health and wellness benefits

Time off

PERA Retirement

Job summary

Denver Public Schools is seeking a role that supports a dual-function office handling community use and facility planning. The position oversees scheduling for over 150 district schools, coordinates with facility managers and security, and manages billing for chargeable rentals along with related paperwork and contracts.

The candidate will train district facilities on the scheduling system, monitor overtime costs, and help develop policies to improve efficiency.

Qualifications

• High School Diploma or GED required.
• Lead for racial and educational excellence and work to dismantle inequity in the community, with belief in all students' access to high-quality education.

Responsibilities

• Assists in supporting a dual-function office that includes community use and facility planning coordination.
• Represents workload division for scheduling of 150+ schools with direct responsibility for assigned sites.
• Calculates billing fees for chargeable rentals and manages related paperwork, insurance, invoices and refunds.
• Coordinates scheduling changes and mediates disputes over space use between school administration and external groups.
• Trains and supports district facilities with calendaring/scheduling systems and maintains related spreadsheets.
• Cross-trains on other schools to provide backup during staff absence and participates in policy discussions.

Education

High School Diploma/GED

Job description

About This Job

Assists in supporting a dual-function office that includes community use and facility planning coordination. Serves as one of multiple representatives that divide the District's 150+ schools into workloads so that each has direct responsibility for scheduling of assigned schools. Oversees agreements, including partnerships, and helps determine applicable fees for facility use. Helps develop new policies and procedures for efficient scheduling. Monitors budget (e.g. overtime costs) for community use activities.

What DPS Offers You

• A Culture that values Equity, Accountability, Integrity, Collaboration and Fun with a shared vision that Every Learner Thrives.
• $44,792-$53,751 Click here for more information on compensation for these roles.
• In addition to competitive compensation, DPS has other Total Reward offerings such as; time off , health and wellness benefits , and PERA Retirement .
  
  

What You\'ll Do

• Assumes a lead role in the absence of the manager; provides back up support for the First Call Center (FCC), fielding calls in the absence of FCC staff and Tririga support
• Interacts with both school administration and the general public in accepting and confirming requests for the use of space; communicates with facility managers and District security to ensure that open, safe, and clean facilities are available for use
• Calculates billing fees for chargeable customer rentals, and manages the paperwork and insurance requirements for billable events; tracks payments from customers and issues credits and refunds, collection notices, general permits, contracts, and invoices; tracks overtime needs and reports to make sure of correct charges
• Manages changes to schedules and acts as a mediator in disputes over the use of space, coordinating the interaction between school administration and outside groups
• Trains and supports District facilities with calendaring/scheduling system; maintains summer construction spreadsheet, scheduling and tracking summer training/classes
• Becomes cross-trained on and familiar with other schools in order to provide support when one of the other representatives is out for vacation or illness; attends weekly meetings to discuss delinquent customer billings, school closures, and changes in District policy
• Facilitates key distribution program for turf fields and tennis courts
  
  

What You\’ll Need

• High School Diploma/GED
• Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education.
• Live and work with a permanent home address in Colorado while working with us.
• Have the ability with or without accommodations to meet the physical demands of the position.
  
  

Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

Students First. Integrity. Equity. Collaboration. Accountability. Fun

About Us

Denver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation. DPS is comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students.

DPS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth. Learn more at dpsk12.org.