Coordinator, CRC (Online Retail) - Las Vegas

Van Cleef & Arpels; Las Vegas (NV); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits

Medical, dental, vision

401(k) with employer match

Wellness reimbursement

Volunteer days off

Job summary

Van Cleef & Arpels in Las Vegas seeks a CRC Coordinator to support day-to-day administrative and organizational activities within the Client Relations Center. You will work cross-functionally with leaders, clients, and stakeholders to ensure smooth operations and accurate documentation.

The role emphasizes scheduling, reporting, and confidential projects, with written communications across multiple channels to elevate the client experience. Weekend coverage may be required.

Qualifications

• 3+ years as an administrator in luxury retail, hospitality, executive support, or high-touch client services.
• Strong presentation and communication skills in-person and virtual, with attention to detail.
• Proficient in Salesforce and Microsoft Office, including Word, Excel, Outlook and PowerPoint.

Responsibilities

• Provide administrative, organizational, and communication support to the CRC Management team.
• Collaborate with team members, leaders, and stakeholders to ensure smooth operations.
• Prepare reports and presentations, and support leadership coverage.
• Coordinate schedules, maintain calendars and databases, and handle confidential projects.
• Support client experience via written communication across chat, SMS, e-mail, and handwritten channels.
• Manage day-to-day administrative tasks: calendar management, email, filing, meetings, and visitor reception.
• Utilize Salesforce and digital tools to respond to communications and articulate product features.

Skills

presentation skills

communication skills

time management

organizational skills

Salesforce

Microsoft Office

Tools

Salesforce

Microsoft Office

Job description

Are you a good match?

The ideal candidate will have 3+ years of experience as an administrator in luxury retail, hospitality, executive support, or high-touch client services, or related position. You will have strong presentation and communication skills, both in-person and virtual, as well as superb time-management and organizational skills. You will have strong attention to detail and accuracy for compliant and complete reports, documentation, and data entry tasks; you will be able to handle multiple projects simultaneously, with time management, multitasking, and organizational skills. The ideal candidate will have proficient knowledge of Salesforce and Microsoft Office, including Word, Excel, Outlook and PowerPoint.

What are we expecting from you?

The CRC Coordinator will ensure the efficiency of the day-to-day administrative, and organizational activities within the Client Relations Center (CRC). This position will work cross-functionally with team members, leaders, clients, and stakeholders to support smooth operations, facilitate effective communication, and support accurate documentation and records. The Coordinator will contribute to operational excellence by coordinating schedules, preparing reports and presentations, supporting leadership coverage, and assisting with confidential projects. This role will also support the client experience through written communication, delivering elevated, personalized responses through chat, SMS, e-mail and handwritten channels. This role reports to the Las Vegas CRC Manager.

This role will have a flexible schedule (Monday - Friday, 8a - 8p or Saturday / Sunday availability as needed).

• Provide administrative, organizational, and communication support to the CRC Management team
• Collaborate with team members, leaders, and stakeholders to ensure smooth and efficient operations.
• Maintain awareness of team dynamics and workplace issues, serving as a reliable point of insight for leadership.
• Handle confidential assignments and special projects with discretion and sound judgment.
• Manage and maintain team resources, documents, and records.
• Prepare reports, presentations, templates, and other documents on behalf of the leadership team.
• Draft and distribute internal communications to ensure clear and timely information flow.
• Support VCA leadership by coordinating schedules to ensure adequate coverage of building and weekend operations.
• Maintain up-to-date team listings, calendars, and databases (e.g., schedules, vacations, life events, contact details, organizational charts).
• Oversee day-to-day administrative support, including calendar management, email correspondence, filing, meeting coordination, agenda preparation, mailings, clienteling correspondence, and visitor reception.
• Utilize salesforce and digital tools to respond to written communication, articulating product features, brand heritage, and craftsmanship, partnering with CRC Ambassadors at the point of sale.
• Manage calendars, scheduling, and coordination for leadership and client appointments
• Oversee inventory of office supplies and client-facing materials, always ensuring readiness for ambassadors and Leadership team alike.

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The Recruitment Process

Please submit an application online. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer

• Employee wellbeing is a top priority at Richemont.
• We offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.