Coordinator, Collections

Cardinal Health; Des Moines (IA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare services provider is looking for a Collections Coordinator to manage and resolve outstanding insurance claims. Responsibilities include reviewing reports, contacting insurers, and ensuring timely resolution of denials. Ideal candidates will have strong knowledge of insurance processes and possess excellent communication skills. This remote position offers a competitive hourly wage of $21.00-$26.10 USD.

Benefits

Medical, dental, and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Paid parental leave

Qualifications

• 1-3 years of experience in collections or billing preferred.
• High School Diploma or GED or equivalent work experience.
• Strong understanding of Medicare, Medicaid, and insurance plans.

Responsibilities

• Review aging reports and resolve insurance accounts.
• Contact insurance companies to check claim status.
• Analyze and manage denials and underpayments.

Skills

Insurance claim processing knowledge

Communication skills

Analytical skills

Time management

Problem-solving skills

Education

High School Diploma or GED

Tools

Billing software (e.g., Athena, G4 Centricity)

Microsoft Office Suite

Job description

Overview

What Collections contributes to Cardinal Health

The Accounts Receivable Collections team is responsible for the collection of outstanding accounts receivable. This includes dispute research, developing payment plans with customers, and building relationships of trust with customers and internal business partners. The Coordinator, Collections is responsible for the timely follow-up and resolution of insurance claims. This role ensures accurate and efficient collection of outstanding balances from insurance payers, working to reduce aging accounts receivable and increase cash flow for the organization.

Responsibilities

• Review aging reports and work insurance accounts to ensure timely resolution and reimbursement.
• Contact insurance companies via phone, portals, or email to check claim status, request reprocessing or escalate issues.
• Analyze denials and underpayments to determine appropriate action (appeals, corrections, resubmissions).
• Track and follow up on all submitted appeals until resolution.
• Analyze explanation of benefits (EOBs) and remittance advice to determine the reason for denial or reduced payment.
• Document all collection activities in the billing system according to departmental procedures.
• Follow up on unpaid claims within payer-specific guidelines and timelines.
• Coordinate with other billing team members, coders, and providers to resolve claim discrepancies.
• Maintain up-to-date knowledge of payer policies, coding changes, and reimbursement guidelines.
• Ensure compliance with HIPAA and all relevant federal/state billing regulations.
• Flag trends or recurring issues for team leads or supervisors.
• Meet daily/weekly productivity goals (e.g., number of claims worked, follow-ups completed).
• Assist with special projects, audits, or other duties as assigned.

Qualifications

• 1-3 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred
• Strong knowledge of insurance claim processing and denial management preferred.
• Familiarity with Medicare, Medicaid, commercial insurance plans, and managed care preferred.
• Proficiency in billing software (e.g. Athena, G4 Centricity, etc.) and Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Ability to work independently and manage time effectively.
• Detail-oriented with strong analytical and problem-solving skills.

Anticipated hourly range: $21.00 - $26.10 Hourly USD

Bonus eligible: No

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 10/08/25 — if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

This is a remote position.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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