Coordinator, Clinical Support

Lincoln Financial; Salem (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading financial services company is seeking a Remote employee to provide support to clinical operations, including managing medical records and ensuring timely requests. Ideal candidates should possess a high school diploma or GED, excellent organizational skills, and the ability to handle repetitive tasks with attention to detail. The role offers a pay range of $17.50 – $22.45 per hour, with additional benefits and incentives.

Qualifications

• Must have strong organizational skills to prioritize workload.
• Experience with Microsoft Office applications is preferred.
• Ability to maintain accuracy while performing repetitive tasks.

Responsibilities

• Request and retrieve medical records from providers.
• Document referrals, invoices, and status calls accurately.
• Manage assigned caseload to meet productivity standards.

Skills

Attention to detail

Organizational skills

Communication skills

Education

High School diploma or GED

Associates Degree or higher

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Alternate Locations

Work from Home; Charlotte, NC; Greensboro, NC; Omaha, NE; Radnor, PA

Work Arrangement

Remote: Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance

not available for this opportunity.

Hiring Manager

Sara Thompson

Requisition #

75271

The Role at a Glance

In this role you will provide support to clinical operations by requesting/retrieving medical records from health care providers and processing physician file preparation/assembly, records scan requests, and medical invoices for payment. You will follow up with health care providers as needed to inquire on the status of records requests to ensure timely handling.

What you’ll be doing

• Perform routine work in accordance with established procedures and guidelines by acquiring core knowledge required for the role.
• Document all referrals, invoices, and status calls accurately in the administration system as measured through observations/audits.
• Manage assigned caseload effectively to meet or exceed departmental productivity, quality, and time service standards.
• Meet or exceed all telephone service commitments and replies to all customer service inquiries/voicemails in accordance with department time service standards.
• Complete all rush record requests same day in accordance with department time service standards.
• Resolve customer or client escalations with support from management as needed.
• Support and promote change management and departmental/enterprise initiatives within assigned area(s) of responsibility.
• Carry out duties in compliance with all state and federal regulations and guidelines.
• Comply with all company and site policies and procedures.
• Make a positive contribution as demonstrated by offering suggestions for improvement and learning new skills, procedures, and processes.
• Remain current in profession and industry trends.
• Perform other duties as assigned and work overtime as needed.

What we’re looking for

Must haves

• High School diploma or GED
• Perform repetitive tasks while maintaining speed of work, accuracy, and attention to detail without loss to productivity.
• Demonstrate good written and verbal communication skills.
• Demonstrate organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.

Nice to haves

• Associates Degree or higher
• Experience with Microsoft Outlook, Excel, Word, PowerPoint

Application Deadline

Level

N1-1

The pay range for this position is $17.50 – $22.45 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non‑discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long‑term incentives, sales incentives and Lincoln’s standard benefits package.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes/candidate profiles submitted through our web site or to personal e‑mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial (“Lincoln” or “the Company”) is an Equal Opportunity Employer

and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260‑455‑2558.

Benefits at a Glance

https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf

E‑Verify

Employer Participates in E‑Verify. See the E‑Verify (https://www.e‑verify.gov/) notice.

E‑Verify (Spanish)

Este Empleador Participa en E‑Verify. Ver el E‑Verify (https://www.e‑verify.gov/es) aviso.

Lincoln Financial Group (“LFG”) is an Equal Opportunity Employer

and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug‑free work environment and we perform pre‑employment substance abuse testing.