Coordinator, Client Services Support

RPM Living; Austin (TX); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

Employee assistance

Wellness programs

Job summary

RPM Living seeks a Client Services Support Coordinator to help develop and execute property operations and marketing strategies for new business opportunities. This hybrid role can be based in Austin, Dallas, or Phoenix and involves close collaboration with the Sales, Operations, and Marketing teams.

The ideal candidate has a bachelor’s degree with 2+ years in a corporate setting (real estate preferred), strong organization and communication skills, and proficiency in Microsoft Office and Adobe

Qualifications

• Bachelor's degree required; experience may substitute for education
• 2+ years in a corporate environment, preferably real estate/multifamily
• Ability to quickly grasp new concepts, processes, and technologies
• Strong organizational skills to prioritize tasks and manage multiple projects
• Knowledge of branding, market research, and competitive positioning
• Proficiency with Microsoft Office and Adobe Creative Suite; willingness to learn new programs
• Strong written and verbal communication across all leadership levels
• Ability to deliver high-quality materials on tight deadlines

Responsibilities

• Support Sales team and assist with new business opportunities
• Maintain Client Services library of resources
• Manage multiple projects and deliver cohesive client deliverables
• Oversee brand, creative direction, marketing content, and communications
• Coordinate proposals, pitches, and presentations for executives
• Produce professional proposals and client materials for various markets
• Participate in strategy sessions and content writing for proposals

Skills

Content creation

Organization

Communication

Marketing concepts

Research & analytics

Presentation skills

Education

Bachelor's degree

Tools

Microsoft Office

Adobe Creative Suite

Canva

Job description

Overview

At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The Client Services Support Coordinator will work closely with other team members to develop and execute RPM's corporate and regional property operations and marketing strategies and content for new business opportunities.

This role can be based in Austin, Dallas, or Phoenix.

Responsibilities

• Provide general support to the Client Services Sales team to assist and serve our clients and the company on new business opportunities
• Organize and maintain Client Services library of support resources
• Significant project management of new business projects, maintaining daily contact with stakeholders to understand their needs and goals, ensuring we deliver cohesive and comprehensive deliverables for our clients
• Provide strategic oversight for brand, creative direction, marketing, operational content, and communication
• Track multiple moving pieces across various projects while managing overall workflow, emphasizing both attention to detail and organization.
• Effective time management to meet deadlines for all new business initiatives
• Assist as a liaison between the client and company team members
• Assist with preparing pitch material completion by creating the content for the pitch decks, interfacing directly with leadership, operations, and marketing throughout the process
• Develop and produce professional proposals and supporting materials to clients in numerous markets
• Participate in property operations and marketing strategy sessions, writing of content and edits/updates on proposals and presentations
• Shop competitors for potential projects, when needed
• Ensure best practice sharing and adoption across the pitch and/or proposal collateral
• Stay informed on multifamily, economic, market, and demographic trends
• Assist with department projects as needed
• Assist with client specific deliverables, reporting, and market research

Education and Experience

• Bachelor's degree from four-year college or university. Experience may substitute for education
• Two years of experience in a corporate environment, preferably in real estate or multifamily
• Ability to quickly grasp new concepts, processes, and technologies
• Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously
• Knowledge of marketing concepts such as branding, market research, and competitive positioning
• Skilled in Microsoft Site, Adobe Suite and ability to learn new programs
• Ability to communicate effectively verbally and in writing to all levels of leadership
• Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced and professional environment
• Ability to ensure accuracy and quality in all new business materials, including proofreading and ensuring consistency with brand guidelines
• Ability to self-motivate, driving tasks and project to completion without external direction
• Ability to be reliable and professional in all aspects of work, while maintaining a focus on quality, timeliness, and accountability
• Skilled in building strong relationships, conveying complex ideas clearly, and adapting communication styles to suit diverse audiences
• Skilled in research, analytics and problem-solving
• Ability to work both independently and as a part of a team in a deadline-driven environment
• Ability to create engaging content across various platforms, including written, visual, and multimedia formats, using tools such as Canva or Adobe Creative Suite
• Ability to craft and deliver strategic and creative presentations tailored to executive audiences

Qualifications

Physical Requirements:

• May be required to sit for extended periods of time
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer

Work Environment:

• This is a hybird role requiring the associate to be in one of our corporate offices three to four days a week
• The office is an open setting which may include bright lights, constant noises and distractions
• This role may occasionally be required to work outside of typical office hours

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including