Coordinator, Client Services - Fort Monmouth

Netflix; New Jersey; On-site; USD 47,000 - 75,000; Full time

Benefits offered by this job

Health plans

Mental health support

401k match

Stock options

Paid time off

Job summary

Netflix Studios Fort Monmouth in New Jersey is hiring a Client Services Coordinator to support production needs across the East Coast flagship hub. The role emphasizes organization, proactive problem solving, and the ability to manage multiple production support tasks, onboarding/offboarding, and cross-functional collaboration with Production Services.

Hourly compensation ranges from $34.13 to $54.33, with comprehensive benefits described in the posting.

Qualifications

• Over 3 years of experience in entertainment-specific campus operations.
• Strong team player with the ability to manage multiple projects in a fast-paced environment.
• Capable of handling confidential information with discretion.
• Proficient in Google Workspace (Docs, Sheets, Gmail, Drive), Microsoft Word, and Excel; familiarity with AirTable is advantageous.
• Skilled in prioritizing tasks and responding effectively in a dynamic environment. Adept at multitasking and meeting tight deadlines.

Responsibilities

• Ensure smooth production operations by supporting day-to-day needs and customer service.
• Facilitate the onboarding and offboarding processes for productions, ensuring a seamless experience for all involved parties.
• Collaborate with Production Services and cross-functional teams to align activities and ensure cohesive operations.
• Support ancillary billing operations using Xytech/Media Pulse to create work orders and ensure accurate processing.
• Coordinate production move-ins and move-outs, overseeing ancillary production needs to ensure smooth transitions.
• Provide logistical support for on-site events, ensuring all necessary arrangements are in place for successful execution.
• Support client appreciation events and conduct production and studio tours for clients and internal teams, showcasing facilities.
• Be available to respond to urgent or after-hours matters as needed to maintain operational continuity.
• Conduct production and studio tours for clients and internal teams, showcasing facilities and capabilities as needed.
• Provide support for other operational duties as needed, demonstrating flexibility and adaptability.

Skills

Entertainment ops

Team collaboration

Confidentiality

Google Workspace

Multitasking

Communication

Tools

AirTable

Job description

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

We are seeking an accomplished Client Services Coordinator to support production needs at Netflix Studios Fort Monmouth, our new East Coast flagship hub. This role offers a unique opportunity to join Netflix as we continue to redefine global entertainment and share compelling stories with audiences worldwide.

The Role

A successful candidate will be passionate, self-motivated, proactive, a strategic thinker, flexible, able to pivot when necessary, thorough, and able to juggle multiple, diverse responsibilities with a strong emphasis on organization and unwavering attention to detail at all times. This is a demanding, fast-moving position that requires someone who is a people manager, a proactive and positive thinker, and able to exercise sound judgment and communication skills.

KEY RESPONSIBILITIES:

• Ensure smooth and efficient production operations by supporting day-to-day needs and maintaining high standards of customer service.
• Facilitate the onboarding and offboarding processes for productions, ensuring a seamless experience for all involved parties.
• Collaborate with Production Services and cross-functional teams to align activities and ensure cohesive operations.
• Support ancillary billing operations using Xytech/Media Pulse to creat work orders and ensure accurate and timely processing.
• Coordinate production move-ins and move-outs, overseeing ancillary production needs to ensure smooth transitions.
• Provide logistical support for on-site events, ensuring all necessary arrangements are in place for successful execution.
• Support client appreciation events and conduct production and studio tours for clients and internal teams, showcasing facilities and capabilities.
• Be available to respond to urgent or after-hours matters as needed to maintain operational continuity.
• Conduct production and studio tours for clients and internal teams, showcasing facilities and capabilities as needed.
• Provide support for other operational duties as needed, demonstrating flexibility and adaptability.

QUALIFICATIONS:

• Over 3 years of experience in entertainment-specific campus operations.
• Strong team player with the ability to manage multiple projects in a fast-paced environment.
• Capable of handling confidential information with discretion.
• Proficient in Google Workspace (Docs, Sheets, Gmail, Drive), Microsoft Word, and Excel; familiarity with AirTable is advantageous.
• Skilled in prioritizing tasks and responding effectively in a dynamic environment. Adept at multitasking and meeting tight deadlines.
• Excellent communication skills, capable of building and nurturing strong relationships with stakeholders. Strong written and verbal communication skills with the ability to multitask effectively.
• Self-starter with the ability to work independently and drive projects forward.
• Effective in solving operational challenges, including production support and maintenance tracking.
• Comprehensive understanding of various production formats such as film, episodic, and live events.
• Committed to continuous learning to stay updated on current production processes and equipment.

Generally, our compensation structure consists solely of hourly pay; we do not have bonuses. You choose each year how much of your compensation you want in hourly pay versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The hourly range for this role is $34.13 - $54.33.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.