Coordinator, Client Services - Concierge Medicine Cardiology Full-time Days

Northwestern Medicine; Lake Forest (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

A healthcare organization located in Lake Forest, Illinois, is seeking a full-time Coordinator for Client Services within Concierge Medicine Cardiology. This role involves maintaining communication with clients, scheduling appointments, and performing administrative tasks. Candidates should have a high school diploma, at least one year of healthcare experience, and customer service skills. Proficiency in Spanish and a bachelor's degree are preferred. The position offers competitive benefits and opportunities for professional growth.

Qualifications

• High school diploma or GED equivalent.
• 1 year experience in a healthcare environment.
• Experience in a customer service role.
• Proficiency in written and spoken Spanish language preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Maintain ongoing communication with clients regarding their care.
• Answer and direct incoming phone calls for scheduling and inquiries.
• Coordinate specialist appointments for patients.
• Perform administrative functions including data entry and correspondence.
• Facilitate resolution of billing issues and obtain necessary certifications.
• Assist with departmental communication and marketing strategies.
• Manages schedules to make best use of all resources including providers, rooms and equipment.
• Schedules appointments within own department and coordinates appointment scheduling with other departments or organizational partners.
• Performs administrative assistant functions including writing and sending letters and email messages.
• Maintains a database of all corporate client profiles.
• Facilitates the resolution/prevention of billing errors and denials including obtaining pre-certifications or referrals as needed.
• May perform other duties as assigned.

Skills

Customer service experience

Data entry

Communication skills

Education

High school diploma or GED

Bachelor's degree

Tools

Microsoft Word

Excel

Electronic medical record system

Job description

Coordinator, Client Services - Concierge Medicine Cardiology Full-time Days

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Responsibilities

• Maintains ongoing communication with client regarding status of care, treatment plan, and all related health care needs.
• Answer and direct incoming phone calls including calls for scheduling, coordinating tests and results, referrals and billing questions.
• Investigate, monitor and resolve all inquiries.
• Coordinate the scheduling of various specialist appointments for patients.
• Establish a network of contacts.
• Assist with departmental communication and marketing strategies.
• Manages schedules to make best use of all resources including providers, rooms and equipment.
• Schedules appointments within own department and coordinates appointment scheduling with other departments or organizational partners.
• Performs administrative assistant functions including writing and sending letters and email messages.
• Maintains a database of all corporate client profiles.
• Facilitates the resolution/prevention of billing errors and denials including obtaining pre-certifications or referrals as needed.
• May perform other duties as assigned.

Qualifications

Required

• High school diploma or GED equivalent.
• 1 year experience in a healthcare environment.
• Experience in a customer service role.
• Computer experience (data entry, Microsoft Word, Excel, electronic medical record system).

Preferred

• Bachelor's degree.
• Proficiency in written and spoken Spanish language.
• Knowledge of medical terminology.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Marketing and Product Management

Industries

• Software Development and IT Services and IT Consulting

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.