Coordinator, Catering Sales

Panera LLC; St. Louis (MO); On-site; USD 44,000 - 53,000; Full time

Job summary

Panera LLC in Saint Louis is seeking a Catering Sales Coordinator to provide key administrative support to a team generating substantial annual sales. The role includes coordinating orders, supporting proposals, and ensuring data integrity in Salesforce while collaborating with internal departments to deliver a superior customer experience.

The position requires 2+ years in food service or sales, strong communication and organizational skills, and the ability to manage multiple tasks with

Qualifications

• Associate or Bachelor's degree preferred.
• Relevant work experience can substitute for education.
• Minimum 2 years in food service or sales experience preferred.
• 2 years’ experience in an administrative role supporting a team.
• Strong communication skills and time management required.

Responsibilities

• Support catering sales proposals and manage customer data in Salesforce.
• Assist with catering order execution and cafe fulfillment coordination.
• Build relationships across internal teams to support client needs and program growth.
• Produce reports and perform audits on key client accounts.

Skills

Communication

Time management

Detail orientation

Relationship building

Self-starter

Team coordination

Education

Associate or Bachelor's degree preferred

Relevant work experience can substitute for education

Minimum 2 years in food service or sales experience

2 years’ experience in an administrative role

Tools

Salesforce.com

Microsoft Office

Job description

Coordinator, Catering Sales Coordinator, Catering Sales

The Catering Sales Coordinator role provides key administrative support to a team of catering sales representatives that generate more than $18 million in annual sales revenue. This support includes both administrative functions as well as coordination with internal customers and business groups to ensure the sales representatives are able to focus on growing their business and assisting new and existing customers. The Catering Sales Coordinator must be committed to continuous learning and show great flexibility and adaptability in applying new as well as tried and true knowledge wherever it is needed. This role is an extension of the catering sales team and a great source of catering knowledge who shares their learning with other internal associates.

Duties & Responsibilities

The primary responsibilities of this job include, but are not limited to:

• Administrator
  • May assist with supporting the customer proposal processes by creating new or making modifications to existing proposals.
  • Implements CCA adjustments including adding/removing authorized users on accounts.
  • Ensures meticulous attention to detail and organization in managing all administrative processes.
  • Facilitating convenient access to sales and program information for the National Catering Sales Team.
  • Expertly and accurately maintains the data integrity of Salesforce.com
  • Maintaining third-party program administrative/how-to documents and updating to align with applicable program growth.
  • Providing basic support with third-party invoicing and ensuring sale records are appropriately aligned with their correct accounts.
• Order Execution
  • Assist with Café outreach when follow up is needed.
  • Catering Order support, from receiving catering inquiries to finalizing orders. This includes accurately entering orders into the system, coordinating with the appropriate cafe for fulfillment and delivery, and ensuring all logistical details are properly communicated.
  • Collaborates with necessary operation roles to prioritize the customer experience and ensuring order accuracy.
  • Outreach on any of the above may require use of a phone, Teams, email. Can balance multiple tasks or phone calls simultaneously while maintaining a professional tone and demeanor during conversations.
  • Understands all aspects of fulfilling catering orders and knows the menu thoroughly.
• Business Building Support
  • As a business builder the Catering Sales Coordinator builds trust and strong relationships with internal departments/roles to further support client needs and/or third-party program growth.
  • A strong problem solver who takes the initiative to find resolve regarding missing and/or late orders with a cafe team and subsequent billing issues.
  • Prioritizes client feedback and issue resolution through excellent organization skills and concise communication.
  • Produces reports based on the needs of the Nationals team.
  • Perform regular audits on key client accounts and processes for missing sales, duplicate records, and third-party orders.
  • Can conduct basic analysis of data pulled from reports in Salesforce.com.

Qualifications (Education & Experience)

• Associate or Bachelor’s degree preferred.
• Relevant work experience can be taken in lieu of a formal education.
• Minimum 2 years in food service or sales experience preferred.
• 2 years’ experience in an administrative role supporting a team.
• Strong communication skills – having the ability to communicate to all levels within an organization.
• Time Management, having a sense of urgency, proven organizational and time management skills with the ability to effectively prioritize tasks.
• Detail orientated.
• Ability to build effective relationships with internal and external customers.
• Enthusiastic, energetic self-starter, able to work independently as well as with a team.
• Ability to coordinate and influence internal customers to accomplish goals and meet deadlines.
• Knowledge of Salesforce.com or other similar customer relationship management (CRM) software.
• Must be fluent with the Microsoft suite products (Outlook, Word, Excel, PowerPoint)

Working Conditions Required travel – N/A Physical Requirements While performing this job, the incumbent is regularly required to stand, sit, talk hear & use hands and fingers to operate keyboards. Ability to work in a support center or a virtual home office that meets requirements for record security and noise levels. Able to access internet to run needed programs securely and accurately. Able to access a landline or mobile phone service without interruption.

Competitive salary $44,148 - $52,978 annually. The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Saint Louis Support Center

With more than 2,000 Panera LLC and independent franchise bakery-cafes in the Panera Bread family, and more locations opening all the time, it’s no wonder our company has been an excellent source of career and personal growth opportunities for more than 25 years. In neighborhoods across the U.S. and Canada, customers enjoy flavorful, handcrafted meals centered around freshly baked artisan bread. To us, that means serving food like we serve our own families – free of any of the items on our ‘No No’ List. Along the way, we also like to give back to our community. We enjoy working together, shoulder to shoulder with our customers, to confront a serious problem plaguing communities across this country – Hunger. Through our Panera Cares community cafes, we offer a dignified dining experience in an uplifting environment. In addition, we support our communities through day-end donations at our bakery-cafe locations and partner with local non-profit organizations. It’s this warmth that you’ll find when you join Panera Bread. From our competitive compensation and benefits packages to our unique cultural values, we’re confident you’ll find us a rewarding and fun place to work.