Coordinator - Business Process and Accountability

South Texas College; United States; On-site; USD 49,000 - 60,000; Full time

Job summary

South Texas College is seeking a Business Process and Accountability Coordinator to organize and track cross-functional campus projects. Working under the Senior Manager, you will support planning, execution, and continuous improvement of workflows, aligning teams with institutional goals and standardized project management practices.

You will gather metrics, maintain schedules and dashboards, prepare executive summaries, and develop training resources to ensure smooth adoption of new processes

Qualifications

• Bachelor’s degree in Business Administration or related field.
• At least three years of work experience in process improvement, project management, change management, or compliance.
• Experience with federal/state/local regulations; higher education experience preferred.

Responsibilities

• Apply continuous improvement to evaluate workflows and remove bottlenecks.
• Gather KPIs and prepare status reports for leadership.
• Maintain project schedules, task tracking, and milestone dashboards; coordinate cross‑functional teams.
• Develop stakeholder readiness strategies, training materials, and user guides for new processes.
• Assist in drafting and revising institutional policies and SOPs to align with governance standards.
• Lead or support college-wide project management steering activities and reporting.

Skills

Strong communication

Project coordination

Process improvement

Analytical thinking

Team collaboration

Education

Bachelor’s degree in Business Administration or related field

Tools

MS Office

Visio

Job description

Special Instructions

Dear Applicant, The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following: Social Security Number Date of Birth Age Citizenship Status Gender Ethnicity/Race Marital Status Applicant Photos. * A redaction guide can be found by clicking here. Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.

Transcripts: Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA). Foreign transcripts: Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members.

Job Description

Department: Business Process and Accountability

General Statement of Job: The Business Process and Accountability Coordinator plays a key role in facilitating, organizing, and tracking cross-functional institutional projects across the college. Working under the direction of the Senior Manager, this position supports the planning, execution, and continuous improvement of project workflows and deliverables. The Coordinator acts as a liaison between department leaders, key stakeholders, and project teams to ensure alignment with institutional goals, standardized project management methodologies, and timely completion.

Specific Duties and Responsibilities

• Apply continuous improvement frameworks to evaluate current operational workflows; identify inefficiencies, remove bottlenecks, and recommend streamlined procedures across college departments.
• Gather and synthesize project metrics, KPIs, and post-implementation feedback; prepare clear status reports and executive summaries for leadership and project sponsors.
• Maintain comprehensive project schedules, task tracking, and milestone dashboards; coordinate cross-functional project teams, monitor deliverable timelines, and proactively identify risks to keep institutional initiatives on schedule and within scope.
• Support organizational change initiatives by developing stakeholder readiness strategies, drafting operational announcements, user guides, and training resources to ensure smooth transition and adoption of new processes or enterprise tools.
• Assist in evaluating, drafting, and revising institutional policies and standard operating procedures; ensure alignment between project outcomes and governance standards.
• Assist in conducting internal assessment reports across college departments to evaluate compliance, operational effectiveness, identify gaps, and develop actionable corrective measures.
• Assist in the process of developing and leading a college-wide project management steering committee to provide project oversight and confirm alignment with the College’s mission and strategic objectives.
• Perform research and complete projects assigned to the department.
• Assist in preparation of Board and Committee motions/reports, as needed.
• Coordinate multiple projects and assignments concurrently.
• Perform other duties as assigned.

Required Education and Experience

• Bachelor’s degree required; in Business Administration, or a related field preferred.
• At least three (3) years of work experience in any or a combination of the following disciplines: process improvement, project management, change management, or general compliance is required.
• Experience in reviewing and applying federal, state, and local rules and regulations, preferred.
• Experience in a higher education institution, preferred.

Required Knowledge, Skills and Abilities

• Excellent oral, written, and interpersonal communication skills.
• Strong computer skills with knowledge of Microsoft Office (Word, Excel, PowerPoint, Visio, and Outlook) and internet research skills.
• Demonstrated knowledge in compliance, conducting investigations, and providing educational trainings.
• Ability to conduct interviews and communicate effectively with a broad range of constituents both orally and in writing.
• Ability to collaborate with external regulatory agencies, investigators, and consultants.
• Ability to maintain confidentiality and to exercise discretion and sound judgment.
• Strong analytical, critical thinking, and problem-solving skills.
• Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
• Ability to work independently as well as a team player within department and with others.
• Ability to work evenings and/or weekends as needed; willing to travel throughout the college district using own means of reliable transportation.
• Demonstrated commitment to achieving the vision and mission of South Texas College.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, college policies and procedures, governmental regulations, and legal documents.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from the Board of Trustees, administrators, students, employees, and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, or diagram form.

Checks, Certificates, Licenses, and Registrations

Security Sensitive position: All applicants are subject to a criminal background check under South Texas College policy. In addition, subject to a federal background check. Must have a valid Texas driver's license and proof of liability insurance.

Physical Requirements

Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Bending the body downward and forward by bending leg and spine. Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling. Ability to receive detailed information through oral communication, and to make the discrimination in sound. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles. Ability to make rational decisions through sound logic and deductive processes. Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely. Sitting and standing particularly for sustained periods of time. Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles. Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading. Mobility to accomplish tasks, particularly for long distances or moving from one work site to another.

Minimum Compensation

$54,262.00

Desired Start Date: January 11, 2027

Posting Close Date (No Close Date if Blank): 23 November 2026 11:59pm

Founded in 1993, South Texas College offers more than 127 degree & certificate options, including associate degrees in a variety of liberal art, social science, business, math, science, technology, advanced manufacturing, and allied health fields of study. Additionally, South Texas College is the only community college in the State of Texas to offer 5 baccalaureate degrees. South Texas College has a faculty and staff of more than 2,200 to serve the college’s five campuses, two higher education centers, and one virtual campus. Since 2000, the Dual Credit Programs has served 130,000 high school students at 70 high school partners, saving families over $340 million dollars in tuition.