Coordinator, Bridal, Bergdorf Goodman

060 SAKS & CO LLC; United States; On-site; USD 32,000 - 40,000; Full time

Job summary

Bergdorf Goodman in New York is seeking a Bridal Coordinator to deliver a highly personalized client experience and support the daily operations of the Bridal Salon. You will collaborate with Bridal Stylists, Alterations, and Operations to ensure appointments, fittings, and client requests are executed flawlessly.

The role requires exceptional communication, strong organization, and a discreet, client-focused approach.

Qualifications

• Must have High School Diploma; 1+ years customer service; luxury retail or bridal experience preferred.
• Strong communication and interpersonal skills; ability to maintain discretion and confidentiality.
• Excellent organizational skills and attention to detail; ability to manage multiple priorities.

Responsibilities

• Create a welcoming, polished environment for bridal clients and manage client interactions with a luxury service mindset.
• Schedule and coordinate consultations, fittings, comebacks, alterations, and pickups; ensure data accuracy and timely follow-up.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Discretion

Education

High School Diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

Job Description:

WHO WE ARE A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service, and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at Fifth Avenue and 58th Street is a singular destination for discerning customers around the world. Bergdorf Goodman is part of Saks Global’s portfolio of luxury retail brands and real estate assets.

POSITION SUMMARY

The Bridal Coordinator is an integral member of the Bergdorf Goodman Bridal Salon team, responsible for delivering an exceptional and highly personalized client experience while supporting the daily operations of the Salon. The Coordinator partners with Bridal Stylists, Selling Managers, Alterations, Operations, and cross-functional teams to ensure appointments, fittings, merchandise, and client requests are executed seamlessly and to the highest standards of Bergdorf Goodman.

WHAT YOU WILL DO

Client Experience & Appointments

• Create a welcoming and polished environment by greeting and assisting all Bridal clients.
• Make every client interaction personal, seamless, and reflective of the Bergdorf Goodman luxury experience.
• Manage daily client communication, including phone calls, voicemails, and email, ensuring timely follow-up.
• Schedule and coordinate bridal consultations, fittings, comebacks, alteration appointments, and client pickups.
• Complete necessary client data entry and ensure administrative and client service information is accurate and up to date.
• Support Bridal Stylists during appointments and proactively anticipate client and stylist needs.
• Partner with appropriate teams to resolve client concerns and ensure timely, thoughtful solutions.

Bridal Salon Operations

• Serve as an operational partner to the Bridal Salon team and Selling Manager.
• Plan, prioritize, and communicate daily operational goals and tasks.
• Maintain elevated selling‑floor, dressing‑room, front‑desk, stockroom, and back‑of‑house standards.
• Assist with inventory, merchandise organization, transfers, repairs, damages, and other product‑related processes.
• Pull merchandise from other departments as needed to support client appointments.
• Prepare dressing rooms, gowns, and accessories for consultations and fittings.
• Ensure all gown shipments, deliveries, and client pickups are prepared and completed accurately and on schedule.
• Partner with Operations and Alterations to communicate scheduling needs, conflicts, and time‑sensitive requests.
• Bring gowns to Alterations following completed fittings and support the overall fitting process.

Cross-Functional Partnership & Events

• Act as a liaison between Bridal Stylists and Alterations to ensure a seamless fitting experience.
• Partner with Selling Managers, Operations, Merchandising, and other departments to support client and business needs.
• Assist with trunk shows, designer appointments, collection launches, special events, and other Bridal initiatives.
• Build and maintain positive working relationships throughout Bergdorf Goodman.
• Demonstrate flexibility and adapt to the changing needs of the business.
• Complete additional responsibilities and projects as assigned by management.

WHAT YOU WILL BRING

• Education: High School Diploma or equivalent required.
• Experience: 1+ years of customer service experience with a demonstrated record of success; luxury retail, fashion, bridal, hospitality, or high‑touch client experience preferred.
• Exceptional verbal and written communication skills.
• Demonstrated ability to provide elevated, personalized customer service.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities while maintaining accuracy and composure.
• Strong problem‑solving and resolution skills.
• Ability to work independently and collaboratively with associates, management, customers, and cross‑functional departments.
• Professional and polished demeanor with a strong understanding of discretion and confidentiality.
• Passion for fashion, luxury retail, and the bridal industry.
• Basic proficiency in Microsoft Office, email, and Google Workspace.

SCHEDULE

Must be available to work a full‑time schedule based on business needs, including evenings, weekends, holidays, and peak Bridal periods.

THE BERGDORF GOODMAN STANDARD

The Bridal Coordinator represents Bergdorf Goodman at every client touchpoint. The successful candidate will consistently demonstrate the sophistication, warmth, discretion, attention to detail, and service excellence expected of one of the world’s most iconic luxury retail destinations.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail].

Salary Range $23.35 - $29.19* Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

Exemplar Luxury Group is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Exemplar Luxury Group offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Exemplar Luxury Group for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.