Client Services Representative

060 SAKS & CO LLC; United States; On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical, vision & dental

Employee discount

401(k) retirement plan

Disability insurance

Job summary

Bergdorf Goodman seeks a Client Services Representative to deliver elevated, personalized service that embodies the brand’s hospitality philosophy. You will be the primary contact for clients, balancing discretion, warmth and excellence in every interaction.

In this role, you will anticipate client needs, resolve inquiries gracefully, and coordinate with leadership to ensure flawless service and curbside operations in a luxury retail environment.

Qualifications

• Elevated hospitality mindset.
• Service recovery expertise.
• Emotional intelligence demonstrated in client interactions.
• Experience in luxury hospitality or high-touch service environments.
• Strong organizational and time-management abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Champion a culture of elevated hospitality rooted in discretion, personalization and warmth.
• Act as the first escalation point for complex service situations, resolving concerns with empathy and brand alignment.
• Ensure every client interaction reflects the highest standard of luxury retail and white glove service.
• Partner with the Docent Teams to align hospitality tone and floor coverage.
• Collaborate with Store Leadership on service concerns and work to resolve.
• Support event execution and high profile visits with precision and discretion as needed.

Skills

Elevated hospitality

Service recovery

Emotional intelligence

Luxury hospitality experience

Organizational skills

Communication skills

Attention to detail

Job description

WHO WE ARE

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Saks Global's portfolio of top luxury retail brands and real estate assets. For more information on the latest news and events at Bergdorf Goodman, visit bergdorfgoodman.com or follow the brand on Instagram and YouTube.

YOU WILL BE

The Client Services Representative serves as the living expression of our brand’s hospitality philosophy, ensuring a seamless and elevated guest experience. This role serves as the primary point of contact for clients, delivering elevated, personalized service that reflects discretion, warmth and excellence. The Client Services Representative anticipates client needs, resolves inquiries with grace and efficiency and ensures every interaction feels curated and seamless. This individual is both service driven and detail-obsessed, balancing operational precision with an intuitive understanding of luxury client expectations.

WHAT YOU WILL DO

• Champion a culture of elevated hospitality rooted in discretion, personalization and warmth.
• Act as the first escalation point for complex service situations, resolving concerns with empathy and brand alignment
• Ensure every client interaction reflects the highest standard of luxury retail and white glove service.
• Partner with the Docent Teams to align hospitality tone and floor coverage.
• Collaborate with Store Leadership on service concerns and work to resolve
• Support event execution and high profile visits with precision and discretion as needed.

WHAT YOU WILL BRING

• Elevated hospitality mindset
• Service Recovery Expertise.
• Emotional Intelligence
• Previous experience in luxury hospitality or luxury retails, hospitality or high touch service environment.
• Strong organizational and time-management skills,
• Excellent communication and interpersonal skills to guide, support, and motivate team members.
• Proven ability to adhere to policies and maintain operational standards in a professional and consistent manner.
• Detail-oriented with strong problem-solving skills to ensure accuracy in order processing and curbside operations.
• Ability to partner effectively with management and cross-functional teams to address issues and support overall store operations

YOUR LIFE AND CAREER AT BERGDORF GOODMAN

• Opportunity to work in a innovative environment with a company experiencing transformational growth
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

SALARY AND OTHER BENEFITS

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail].

Salary Range $19.61 - $24.51* Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

Exemplar Luxury Group is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Exemplar Luxury Group offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Exemplar Luxury Group for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.