Coordinator BPS Cust Serv

Acosta Group; Charlotte (NC); On-site; USD 32,000 - 40,000; Full time

Job summary

Acosta Sales & Marketing is seeking a Customer Service Representative to manage customer service functions. This role requires resolving order issues, maintaining excellent working relationships, and updating order systems. Candidates should have strong interpersonal skills and be proficient in MS Office.

The position is full-time with a hybrid work schedule. Experience in customer service and familiarity with Becton systems are preferred. Join our team and contribute to efficient operations and outstanding customer experiences.

Qualifications

• One + years of business process solutions or customer service experience.
• One year of food broker experience preferred.

Responsibilities

• Receive and resolve order issues professionally.
• Update and maintain the order system.
• Maintain relationships with Customers and co-workers.
• Perform special assignments as needed.

Skills

Interpersonal skills

Organizational skills

Administrative skills

Communication

Proficient in MS Office

Data/order entry

Becton System skills

Education

High School Diploma/GED

Associate Degree

Formal Customer Service Training

Job description

DESCRIPTION

-Required to work a Hybrid Schedule-

Responsible for the Customer Service functions for all assigned lines.

RESPONSIBILITIES

• Receive order issues from external parties in a professional manner.
• Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed.
• Update order in order system as necessary.
• Review dashboard for alerts on a daily (hourly) basis.
• Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.
• Escalate issues to Customer Service Specialist/Supervisor as needed (i.e. bypass order validation).
• Perform resolution procedures outlined in static help file.
• Investigate rules engine failures and determine appropriate course of action.
• Escalate all unresolved rules engine issues to Customer Service Supervisor.
• Fill out rules engine request and submit to Customer Service Supervisor.
• Maintain client/customer criteria for handling orders.
• Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.
• Responsible for filing documents according to Acosta policy.
• Maintain excellent working relationships with Customers, Clients and co-workers.
• If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required.
• Perform special assignments for the company and/or branch and/or department as needed.
• Meeting the physical requirements – listed below
• Other duties as assigned

QUALIFICATIONS

Education

• High School Diploma/GED
• Associate Degree
• Formal Customer Service Training Preferred.

Work Experience

• One + years of business process solutions, customer service, and/or administrative experience.
• One year of food broker experience preferred.

Knowledge, Skills and Abilities

• Strong interpersonal, organizational and administrative skills.
• Effectively communicate with others.
• Able to operate a calculator, computer, printer, fax machine, telephone, and copier.
• Proficient in MS Office (Word, Excel, and Outlook).
• Proficient in data/order entry and software.
• Possess Becton System technical skills.

ABOUT US

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Sales Support

Position Type: Full time

Business Unit: Corporate

Salary Range: $1,700.00 - $17.50

Company: Acosta Employee Holdco LLC

Req ID: 30965