Coordinator Admissions

VITAS Healthcare; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

VITAS Healthcare is seeking a proactive Care Connection Center Coordinator to manage referrals, schedule admissions, and support patient access. You will verify benefits, coordinate with admissions and marketing, and maintain data accuracy to maximize timely admissions.

The role requires strong communication, organizational skills, and the ability to work weekends as needed. Bilingual English/Spanish is a plus, with high school completion and familiarity with call-center environments.

Qualifications

• Two or more years related experience in medical terminology and/or in a call center environment.
• Ability to attain goals in a fast-paced, dynamic environment.
• Ability to exercise judgment and discretion in partnering with internal and external callers.
• Superior communication to provide concierge level service, in writing and verbally.
• Proficient in computers, internet, and navigating automated systems; 45 wpm typing; collaboration with leaders.

Responsibilities

• Process new referrals by telephone, email, fax, and website inquiries.
• Follow up on multiple lists of pending patient charts daily.
• Enter information to support data integrity and maximize reimbursement.
• Verify Medicare and Medicaid hospice benefits.
• Notify Managed Care Department of commercial insurances and plans.
• Assign appointments to Admissions Representatives and provide reports after hours.
• Complete admission consent paperwork as needed.
• Update referral sources on status of referred patients.
• Establish and maintain relationships with internal and external customers.
• Provide training and mentoring to new team members.

Skills

Medical terminology

Call center experience

Verbal & written communication

Typing 45 wpm

Bilingual English/Spanish a plus

Education

High school diploma

Medical or business office education desirable

Tools

CRM software

Automated systems

Job description

• Process new referrals that arrive by telephone, email, fax and website inquiries, in the manner best fitting the needs of the referral source.
• Responsible for routine follow up on multiple lists of pending patient charts daily.
• Enter accurate information to support data integrity and maximize reimbursement.
• Verify Medicare and Medicaid hospice benefits.
• Notify Managed Care Department of commercial insurances and managed health care plans.
• Notify the Marketing Representatives of each new referral outside of the working hours the Program Scheduler, 8pm-8am local time and weekends.
• Call patients and families and offer a same day appointment to ensure a timely admission.
• Seek assistance of the Program Scheduler to determine appropriate staffing and coverage for appointment needs during the hours of 8am-8pm local time, Monday through Friday.
• Explain hospice benefits and services to patients and families as needed.
• Assign appointments to VITAS Admissions Representatives and provide them with appointment report outside of the hours the Program Scheduler is working, 8pm-8am local time and weekends.
• Complete admission consent paperwork as needed.
• Update referral sources on the status of their referred patients when appropriate.
• Establish and maintain effective relationships with internal and external customers.
• Take report from VITAS Admissions Representatives and accurately document the outcome.
• Verify discharge plans and facilitate the delivery of Home Medical Equipment prior to discharge.
• Supports coworkers and encourages a sense of teamwork amongst peers.
• Provide training and mentoring to new team members as assigned.
• Other duties and special projects as determined by the department supervisor or director.
• Participate in morning check in meeting with the Program Scheduler to review staffing/scheduling needs for the day.
• Will support the VITAS Mission, Core Values, and Care Connection Center cultural platforms at all times.

QUALIFICATIONS

Two or more years related experience in medical terminology and/or in a call center environment

• Ability to attain goals in a fast-paced, dynamic environment
• Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
• Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service
• Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm
• Prior experience in working collaboratively with other functional leaders to drive action plans.
• Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
• Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.
• Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions
• Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
• Ability to type at least 40 WPM
• Bilingual in English/Spanish a plus

EDUCATION

• Completion of high school or basic education equivalency required.
• Medical or business office education or training desired

SPECIAL INSTRUCTIONS TO CANDIDATES

EOE/AA M/F/D/V