Coordinator, Account Management - Customer Service - Analysts

Comforcehealth; Dublin (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Account Management Coordinator to enhance customer service experience. In this full-time role, you will manage customer cases, provide outreach through various channels, and act as a liaison between customers and the client. You will thrive in a dynamic environment, adapting to the healthcare landscape while ensuring customer satisfaction. This position offers a chance to be part of a supportive team, where your communication skills and problem-solving abilities will shine. Join us in making a positive impact in customer care!

Benefits

Medical & Pharmacy Coverage

Dental/Vision Insurance

401(k)

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Life Insurance

Pet Insurance

Short and Long Term Disability

Accident & Critical Illness Coverage

Employee Assistance Program (EAP)

Qualifications

• 1-3+ years of customer service experience preferred.
• Bachelor's degree preferred or equivalent work experience.

Responsibilities

• Manage customer cases and provide outreach via multiple channels.
• Troubleshoot technical issues and implement process improvements.

Skills

Customer Service

Communication Skills

Problem-Solving

Detail-Oriented

Multi-tasking

Education

Bachelor's Degree

Equivalent Work Experience

Tools

Microsoft Office

Job description

Coordinator, Account Management - Customer Service

Job Description

Innova Solutions has a client that is immediately hiring for an
Account Management Coordinator

Position type: Full-time Contract
Duration: 6 months contract
Location: Remote

As an Account Management Coordinator, you will:

• Managed Care solutions Intake form routing and monitoring
• Customer outreach through email, over the phone, live chat, and intake form
• Manage an average of 10-15 customer cases at a time
• Answer an average of 15-20 incoming calls per day from pharmacies and Sales Team Lead as Managed Care point person on conference calls for pharmacy chains and buying groups
• Attend and engage in daily Team huddle and cross-departmental meetings
• Maintain structured and organized day-to-day responsibilities
• Adaptable to the fluctuating healthcare landscape and open to new ideas and concepts
• Acts as an advocate and liaison between the customer and the Client
• Applies basic concepts, principles, and technical capabilities to perform routine tasks
• Responsible for identifying and tracking customer pain points
• Upholds department SOPs and SLAs and department goals
• Able and willing to troubleshoot technical issues
• Implement processes that improve overall customer experience

The ideal candidate will have:

• Bachelor's degree preferred or equivalent work experience
• 1-3+ years of previous customer service experience preferred
• Strong communication skills
• Confident, articulate, and professional speaking abilities
• Prior computer experience using Microsoft Office systems required; Managed care, reimbursement, and in-store pharmacy experience preferred
• Strong verbal and written communication skills as well as great listening skills
• Detail-oriented and multi-task oriented
• Possess a strong work ethic and team player mentality
• Has a pleasant, patient, and friendly attitude
• Rapport building with Sales
• Ability to work independently

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

PAY RANGE AND BENEFITS:

Pay Range: $20/hr.- $21/hr.
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:
Innova Solutions offers benefits (based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Innova Solutions
Is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.