Coordinator 3, Product Sales Support & Analysis

Xfinity; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading telecommunications company seeks a role responsible for managing Business Class customer orders, including support for sales, order processing, and issue resolution. Candidates should have strong communication and organizational skills, experience in the industry, and a commitment to customer service.

Qualifications

• 5-7 years of relevant work experience required.
• Strong organizational and communication skills.
• Ability to manage multiple tasks and projects.

Responsibilities

• Support sales teams from opportunity to Order Acceptance.
• Ensure clean and accurate order entry across products.
• Coordinate with teams to ensure smooth order flow.

Skills

Customer Experience

Data Compilation

Data Entry

Product Sales

Sales Support

Teamwork

Education

High School Diploma / GED

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This role is responsible for ensuring the quality and accuracy of Business Class customer orders from point of sale through installation. Partners closely with Sales to support order processing, serviceability validation, account management, escalations, and pre-order tasks for complex and strategic products including Hospitality, Metro Ethernet, Voice Edge, and PRI for Small Business (SB) and Enterprise (ENT) customers.

Job Description

Core Responsibilities

• Support sales teams from opportunity to Order Acceptance for both single and multi-site customers.
• Ensure clean and accurate order entry across products and platforms.
• Validate serviceability, product availability, and contract accuracy prior to order submission.
• Navigate and manage tasks across multiple systems (e.g., CSG, CB Sales, Salesforce, Workbench, Café NX, Century, Remedy, Sphere, ECM).
• Resolve order issues and escalations in partnership with cross-functional teams, ensuring adherence to SLAs.
• Coordinate with Engineering, Construction, and Order Management teams, Tech Ops, etc. to ensure smooth order flow to install.
• Perform contract reviews for compliance and readiness, preventing rework or rejections.
• Handle complex customer scenarios involving multiple locations and services.
• Utilize Salesforce and CB Sales Orion for case management and task tracking.
• Share knowledge and act as a peer resource for less experienced team members.
• Identify and recommend process improvements that enhance efficiency and customer experience.
• Maintain active participation in team meetings, virtual sessions, and special projects.
• Meet or exceed scorecard-based productivity and quality metrics.
• Maintain up-to-date knowledge of systems, processes, and product offerings.
• Flexibility to support variable schedules, including nights, weekends, and overtime as required.
• Participate in special projects and additional duties as assigned.

Qualifications:

• Strong organizational, communication and problem-solving skills, and ability to manage multiple tasks and projects
• Ability to work independently, collaboratively and maintain professional relationships in a fast-paced virtual environment
• Maintain compliance with Work from Home Guidelines and take accountability for outcomes.
• Familiarity with internal order management systems and sales operations tools preferred.
• Committed to delivering high-quality work that drives clean order flow and a better customer experience
• Experience with Advanced Business Services products and workflows is a plus.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Customer Experience (CX), Data Compilation, Data Entry, Product Sales, Sales Support, Teamwork

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

5-7 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

About the company

Comcast Corporation is an American telecommunications conglomerate headquartered in Philadelphia, Pennsylvania.

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