Coordinator 2, Product Sales Support & Analysis

Comcast; Illinois; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in media and technology, Comcast is seeking a Coordinator 2 for Product Sales Support & Analysis. In this remote role, you will oversee business class customer orders and ensure customer satisfaction through effective communication and problem-solving. Ideal candidates will have relevant experience in customer service and education, alongside a passion for technology and teamwork.

Benefits

Best-in-class benefits

Compensation through bonuses for eligible positions

Qualifications

• 2-5 years relevant work experience required.
• Skills in customer experience and service delivery are essential.
• Knowledge of Salesforce and customer satisfaction processes preferred.

Responsibilities

• Facilitate business class customer orders from submission to installation.
• Make daily calls to ensure customers are ready for service installations.
• Manage case responses in Salesforce while meeting departmental objectives.

Skills

Customer Experience (CX)

Service Delivery

Customer Satisfaction

Education

Some High School Coursework

Job description

Join to apply for the Coordinator 2, Product Sales Support & Analysis role at Comcast

Join to apply for the Coordinator 2, Product Sales Support & Analysis role at Comcast

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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This is a remote position; however, the role is designated for candidates based in the state of Illinois. Responsible for the facilitation of Business Class Customer order from submission through installation. Works with moderate supervision/guidance. Is accountable or individual results and impact team.

Job Description

Core Responsibilities

• Make daily calls to customers who have an upcoming scheduled installation of service to ensure that they are aware and ready for the appointment. Reschedule installs as necessary.
• Complete Salesforce case responses to meet departmental objectives, including quality, productivity and standards.
• Provide timely feedback to necessary parties to ensure customer satisfaction regarding but not limited to construction and install status.
• Research, process and manage construction escalations, Salesforce cases in a timely manner and meeting all Q/A standards.
• Work requests from the construction email box, Smartsheet to provide detailed information and resolution.
• Work proficiently in Salesforce, Workbench, CSG, P2.
• Work Past Pending and Hold reports daily to ensure orders move forward.
• Other duties and responsibilities as assigned.
  
  

Employees At All Levels Are Expected To

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.
  
  

Disclaimer

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
  
  

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Customer Experience (CX); Service Delivery; Business; Customer Satisfaction

Salary

Primary Location Pay Range: $18.80 - $28.20

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Some High School Coursework

Relevant Work Experience

2-5 Years

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting, Technology, Information and Internet, and Telecommunications

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