Coordinating Manager - Level B - Outpatient Accounts

New York City Health and Hospitals Corporation; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking healthcare organization dedicated to delivering high-quality care without exception. As a Coordinating Manager B, you will play a crucial role in supporting uninsured or underinsured patients, ensuring they receive the coverage they need. This position emphasizes a person-centered approach, aligning with the organization's core values of Integrity, Compassion, Accountability, Respect, and Excellence. You will supervise a team, train staff, and engage directly with patients, making a significant impact on their healthcare journey. If you are passionate about healthcare and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Comprehensive Health Benefits

Retirement Savings and Pension Plans

Loan Forgiveness Programs

Paid Holidays and Vacation

College Tuition Discounts

Professional Development Opportunities

Qualifications

• Master’s degree or Bachelor’s with relevant experience required.
• Experience in medically-oriented healthcare and support systems.

Responsibilities

• Supervise unit engaged in medical assistance and investigate activities.
• Interview patients to determine coverage eligibility and submit applications.

Skills

Customer Service Skills

Problem Solving

Communication

Education

Master’s degree in Public Health

Bachelor’s degree in relevant disciplines

Tools

EPIC H2O Registration

Job description

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

8:00 A.M. – 4:00 P.M.

Job Description

Purpose:
A member of the Revenue Cycle process, the Coordinating Manager B primary responsibility is to work with patients and families in the inpatient setting to identify and obtain coverage for uninsured or under insured patients. Key roles include interviewing patients and families to determine coverage eligibility, submitting applications for insurance coverage, and following-up on applications through resolution.

Specific Duties and Responsibilities:
The identification of essential functions below is not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to the position within the revenue cycle process.

• Supervises a unit engaged in medical assistance, investigation activities, assigning and controlling the flow of work, training and advising subordinates in difficult matters, evaluating staff and recommending appropriate personnel action when indicated.
• Reviews applications and determines eligibility for other medical assistance.
• Reviews all admissions for correctness.
• Meets with supervisor and/or staff on a weekly basis to address any issues within the department.
• Reviews staff work on a daily basis and provide feedback for improvement.
• Provides training on H+H options, NYC Care, Marketplace and AIM to ensure the HCI is completing their task correctly.
• Corrects and updates work queues to ensure clean bills being processed in a timely matter.
• In absence of HCI, Senior HCI will fill in for missing HCI, when needed.
• Performs all duties, as assigned by the Patient Accounts Director or Manager.
• Perform all duties in alignment with the mission, vision, values, and behavioral expectations of NYC Health + Hospitals

Minimum Qualifications

• Master’s degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling; and one (1) year of full-time experience in medically-oriented health care and medical support systems environment; or
• Bachelor’s degree from an accredited college or university in disciplines listed in “1” above; and two(2)years of full-time experience in medically-oriented health care and medical support systems environment; or
• A satisfactory equivalent combination of education, training and/or experience, in which each year of relevant training and/or experience can be substituted for 30 semester credits from an accredited college or university. However, all applicants must at least have a Bachelor’s degree or its educational equivalent.

Department Preferences

• Knowledge— EPIC H2O Registration, Billing and Collections and/or Financial Counseling experience.
• Skill— Valid Certified Application Counselor Certification (CAC) preferred, being a certified Hospital Care Investigator.
• Ability— Soft Customer Service skills that are required e.g., ICARE, communication and problem solving.

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities