Coordinated Entry Specialist - Community Services Program

LEO Inc.; Lynn (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

LEO Inc. is seeking a Coordinated Entry Specialist to manage intake and assessment for individuals and families experiencing homelessness in Lynn. This full-time role involves direct client service, data entry, and collaboration with community organizations to enhance housing stability. The ideal candidate will possess strong organizational skills, customer service experience, and a Bachelor's degree.

Qualifications

• 2 years of relevant experience preferred.
• Knowledge of HUD regulations preferred.

Responsibilities

• Provide intake, assessment, case management for homeless individuals.
• Facilitate community trainings and case conferencing sessions.
• Maintain records in the Homeless Management Information System.

Skills

Organizational Skills

Customer Service

Interpersonal Skills

Bilingual (Spanish)

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Coordinated Entry Specialist - Community Services Program

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Primary Function

The Coordinated Entry Specialist (CES) provides intake, assessment, case management, and overall coordination for the Lynn Coordinated Entry System for individuals and families experiencing homelessness in the city of Lynn. The CES works with the Lynn Continuum of Care (CoC), a coalition of non-profit organizations in the City of Lynn working together as a collaborative team to end homelessness. The CES maintains regular walk-in service hours at LEO's Community Services office, completes timely data entry into the Homeless Management Information System, and facilitates community-wide case conferencing sessions and outreach. Responsibilities include direct client service, data entry, program reporting, outreach, and community training.

• Perform intake, assessment, referral and service coordination activities; in collaboration with the Lynn Continuum of Care (CoC)
• Create and maintain comprehensive required records in an accurate and timely manner within the Homeless Management Information System
• Facilitate case conferencing sessions to coordinate housing and service resources for participants
• Provide semiannual community trainings to participating organizations
• Develop and monitor an inventory of all available resources and services for households experiencing, or at-risk of experiencing homelessness, accessible to all participating social service agencies
• Identify resource and service needs with member agencies and providers to enhance capacity to respond to housing insecurity
• Respond to Coordinated Entry inquiries and provide pro-active follow-up to clients to ensure progress towards stability; this includes support, advocacy, and identification of resources
• Produce clear and consistent marketing materials for outreach activities that reach populations most at risk of, or experiencing homeless or housing instability
• Present a professional and positive image as a representative of LEO to clients and visitors
• Assume other duties as assigned (filing, processing mail, answering phones, etc.)
  
  

Primary Function

The Coordinated Entry Specialist (CES) provides intake, assessment, case management, and overall coordination for the Lynn Coordinated Entry System for individuals and families experiencing homelessness in the city of Lynn. The CES works with the Lynn Continuum of Care (CoC), a coalition of non-profit organizations in the City of Lynn working together as a collaborative team to end homelessness. The CES maintains regular walk-in service hours at LEO's Community Services office, completes timely data entry into the Homeless Management Information System, and facilitates community-wide case conferencing sessions and outreach. Responsibilities include direct client service, data entry, program reporting, outreach, and community training.

KEY ROLES: (Essential Job Responsibilities)

• Perform intake, assessment, referral and service coordination activities; in collaboration with the Lynn Continuum of Care (CoC)
• Create and maintain comprehensive required records in an accurate and timely manner within the Homeless Management Information System
• Facilitate case conferencing sessions to coordinate housing and service resources for participants
• Provide semiannual community trainings to participating organizations
• Develop and monitor an inventory of all available resources and services for households experiencing, or at-risk of experiencing homelessness, accessible to all participating social service agencies
• Identify resource and service needs with member agencies and providers to enhance capacity to respond to housing insecurity
• Respond to Coordinated Entry inquiries and provide pro-active follow-up to clients to ensure progress towards stability; this includes support, advocacy, and identification of resources
• Produce clear and consistent marketing materials for outreach activities that reach populations most at risk of, or experiencing homeless or housing instability
• Present a professional and positive image as a representative of LEO to clients and visitors
• Assume other duties as assigned (filing, processing mail, answering phones, etc.)
  
  

Skills/Knowledge Required

• Bachelor's Degree and 2 years of relevant experience preferred. Additional experience in lieu of education to be considered
• Knowledge of, or experience working with, community-based organizations strongly preferred
• Experience and/or knowledge of HUD regulations preferred
• Strong organizational and computer skills, including Microsoft Office, ability to learn additional agency systems required
• Excellent customer service with a confident and compassionate attitude
• Ability to ensure consistent and accurate data entry and application review; a strong attention to detail is essential
• Interpersonal skills and the ability to relate and communicate effectively with diverse groups of individuals and stakeholders
• Bilingual preferred (Spanish)
  
  

Position Schedule

40 hours per week (Monday through Friday 8:30am to 4:30pm)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Individual and Family Services

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