Coord, Therapy Svcs

Easter Seals Southern California, Inc.; Ontario (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Easterseals Southern California is seeking an Administrative Coordinator to support therapy services by coordinating referrals, scheduling, and communications with providers and participants. This role ensures accurate documentation and liaison duties within the Therapy Services team.

The candidate should have 1–2 years in an administrative setting, strong Microsoft Office skills, and the ability to provide bilingual communication when needed.

Qualifications

• Requires a High School Diploma, GED, or national equivalent.
• 1-2 years’ administrative/clerical experience in a setting with complex coordination.
• Proficient in Microsoft Office and data-entry tasks with strong organizational skills.

Responsibilities

• Coordinate physician referrals, reports, and re-authorizations as directed.
• Communicate with medical providers, therapy staff, and participants to ensure complete documentation.
• Provide bilingual communication when necessary and maintain professional written/verbal updates.
• Prepare data and reports related to utilization or productivity statistics.

Skills

Office coordination

Microsoft Office

Verbal communication

Written communication

Data entry

Education

High School Diploma

Tools

Databases

Windows-based applications

Internet usage

Job description

Easterseals Southern California transforms lives every day. For over a century, Easterseals has championed inclusion and independence—delivering essential services like early childhood programs, autism services, employment and independent living support to more than 29,000 people each year. Through advocacy and education, we break barriers and create opportunities for the one-in-four Americans with disabilities.

OVERVIEW OF POSITION:

Under general supervision, works with participants to obtain placement for therapeutic services within our internal center or the Therapy Provider Network. Functions as the liaison between Therapy Services associates, medical providers, and participants. Coordinates assignments, manages related communications, and ensures appropriate documentation is completed.

ESSENTIAL FUNCTION:

Coordinates and processes physician referrals, reports and re-authorizations as directed by management. Communicates with medical providers, Therapy Center associates and Contracted Therapy Service providers to ensure appropriate participant assignments have been identified and necessary documentation for therapy services is complete. Coordinates, communicates and documents interactions with participant, family and/or caregiver regarding Therapy Center and/or Contracted Services, assignments, schedules, concerns, suggestions, input, grievances, referrals or reports, as appropriate. Provides bilingual communication and/or translation, as necessary. Provides professional verbal and written communications with participants, associates, medical provider counterparts and managers to assure requested participant assignments are consistent with services provided. Prepares, submits, and/or presents data, reports and/or spreadsheets related to utilization- or productivity-related statistics, as required. Provides orientation, familiarization, instruction and assistance to Therapy Services and Therapy Provider Network associates. Communicates, collaborates, and participates with Therapy Provider Network team during meetings, and events intended to improve the level of efficient and effective quality service being delivered and to achieve other Therapy Services initiatives. Performs other duties as assigned.

EDUCATION:

Requires a High School Diploma, GED, or national equivalent.

EXPERIENCE:

1-2 years’ experience in an administrative/clerical environment where complex interactions require a sophisticated level of coordination, preferably in a clinical setting.

KNOWLEDGE, SKILLS, ABILITIES:

Proficient in Microsoft Office (Word, Excel, Outlook), Windows-based applications, databases, and internet usage. Excellent organizational, decision-making, and verbal and written communication skills to be able to communicate effectively with all levels of associates, physician’s office personnel, and the general public. Ability to assist in efficient office operations, work independently, and as a team member. Ability to maintain customer-service orientation and professionalism in all interactions. Ability to exercise a high level of discretion in handling confidential information. Ability to prioritize and organize workload and be able to produce high-quality results with meticulous attention to detail. Ability to remain focused and flexible with shifting/changing priorities, heavy workload and tight deadlines. Ability to acquire an understanding of organization and department policies and practices. Ability to pass a post-offer physical examination and a TB test. Ability to provide proof of required vaccinations or positive titer showing immunity. A signed declination may be acceptable for certain vaccinations. Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easterseals of Southern California and/or program requirements.

Carrying/Lifting: Standing: Occasional Sitting: Occasional Walking: Occasional Repetitive Motion/Activity: Frequent speaking, listening to clients, staff, and other professionals Visual Acuity: Paying close visual attention while working on a tablet/computer/laptop Travel: 10%. Ability to travel locally; maintain driving record in compliance with Transportation Safety Standards; maintain auto insurance and vehicle registration. Environmental Exposure: Frequent exposure to unpleasant or hazardous working conditions (noise, heat, dust, bodily fluids, etc.) 20-50% of work time.