Coord, Scheduling

Kaiser Permanente; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Kaiser Permanente Georgia is seeking an experienced Scheduling Coordinator to manage schedules for 150+ practitioners across Specialties, OB/GYN, Primary Care, and more. You will act as a liaison to managers and administrators and support the integrated scheduling software project.

Responsibilities include data entry in ATSTAFF, coordinating master schedule changes, and maintaining a high level of customer service for members and clinicians.

Qualifications

• Minimum three years of scheduling or medical front office experience.
• Experience with telephone operations and appointment booking.
• High school diploma or GED required.

Responsibilities

• Coordinate schedules for 150+ practitioners across specialties.
• Enter data in ATSTAFF scheduling system accurately.
• Follow Kaiser Georgia policy for cancellations within 24 hours.
• Coordinate master schedule changes for the department.
• Provide high-level customer service during scheduling changes.
• Support Access Reporting and Practitioner Template Management.

Skills

Scheduling

Customer service

Telephone operations

Data entry

Reporting

Education

High School Diploma

Tools

ATSTAFF Scheduling Functionality

KP Cadence Hyperspace

Job description

Job Summary

Responsible for producing schedules for Specialties, OB/GYN, Primary Care, Class Schedules, Hospital Rounding and On-Call Schedules for greater than 150 practitioners. Will also serve as department liaison to the Manager of Specialties and the Department Administrator in the areas of Access Reporting and Practitioner Template Management. Will also provide support to the integrated scheduling software project.

Essential Responsibilities

• Ensure that physician and associate practitioners schedules are coordinated according to established guidelines in a timely and accurate manner meeting both the patients and practitioners needs to include On-Call and Rounding schedules for greater than 150 practitioners.
• Ensure that the data is entered in the ATSTAFF appointment scheduling system accurately and appropriately.
• Ensure that all practitioners schedule changes and sick calls are completed according to the Cancellation of Member Appointments by Kaiser Permanente Georgia Less than 24 hours policy and procedure and established Team guidelines.
• Coordinate all departmental master schedule changes.
• Provide a high level of customer service in managing scheduling changes and communication with members, practitioners, Primary Care and Specialty Teams, Specialty Managers and Department Managers.
• Provides support to Specialty Managers and Department Administrators in the area of Access Reporting and Template Management.
• Manages Practitioners waitlist - OB/GYN and Pediatrics only.
• Acts as liaison between TSPMG, ATSTAFF, Specialty Managers and Department Administrators.
• Present new ideas to practitioners and managers across the region to improve service and quality.
• Partners with the Lead MD and Clinical Supervisor for template management to enhance availability and access to the team/department.

Basic Qualifications

Experience

• Minimum three (3) years of relevant experience (e.g. scheduling, medical front office, telephone operations and customer service).
• Minimum one (1) year of experience involving telephone operations, appointment booking and or customer service.

Education

• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• N/A

Additional Requirements

• Demonstrate skills utilizing Scheduling Software appointment systems.
• Ability to develop reports and programs to improve customer service and performance goals.
• Ability to participate in training, employee development and quality assurance programs.
• Complete a Customer Service Assessment.
• Experience in staffing/schedule building procedures.

Preferred Qualifications

• Knowledge and experience with KP Cadence Hyperspace and ATSTAFF Scheduling Functionality preferred.
• Customer service aptitude demonstrated through Customer Service Assessment.