Coord 1, Office Services

Creative Solutions Services, LLC; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Creative Solutions Services, LLC is seeking a detail-oriented lab support professional in Tempe, AZ to document complaint samples and manage shipping of return kits. The role involves tracking, coordinating domestic and international ship­ments, and maintaining GDP/GLP compliant records.

The ideal candidate can work independently and in cross-functional teams, with strong MS Office skills and the ability to lift up to 50 lbs.

Qualifications

• Good written and verbal communication skills.
• Detail-oriented and accurate work style.
• Ability to work independently and in cross-functional teams.
• Basic problem-solving / troubleshooting skills.
• Willing to undergo Hep B series or sign waiver.
• Proficient in MS Office.
• Requires the ability to lift at least 50 lbs.

Responsibilities

• Documentation of complaint samples received in the Field Assurance Lab for evaluation purposes.
• Support daily requests for sample return kits to be shipped domestically and internationally, maintain tracking documentation, communicate in a timely manner with the requestor, assemble sample return kits and warehouse pickup and drop-offs.
• Ensure accurate and timely shipping of sample return kits.
• Track shipping inventory and order supplies through approved vendors.
• Oversee image/video review requests received as a task, run a query in TrackWise to capture all requests and process requests in a timely manner.
• Maintain the image/video review tracker and follow up on any pending requests.
• Maintain good documentation practices (GDP) when recording preliminary and sample analysis results
• Escalate all unexpected issues to the Supervisor/Manager
• Maintain good laboratory practices (GLP) consistent with biosafety laboratory practices
• Maintains a clean work environment
• Maintains a professional working relationship with internal and external customers and support staff
• Storage and disposal of complaint samples in accordance with applicable procedures
• Support continuous improvement of lab processes
• Understand and follow procedures and regulatory requirements

Skills

Communication

Detail-oriented

Independent work

Problem solving

MS Office

Physical ability

Education

High school diploma, GED, or equivalent

Associate degree or equivalent experience

Tools

MS Office

Job description

Roles and Responsibilities

• Documentation of complaint samples received in the Field Assurance Lab for evaluation purposes
• Support daily requests for sample return kits to be shipped domestically and internationally, maintain tracking documentation, communicate in a timely manner with the requestor, assembly sample return kits and warehouse pickup and drop-offs
• Ensure accurate and timely shipping of sample return kits
• Track shipping inventory and order supplies through approved vendors
• Oversee image/video review requests received as a task, run a query in TrackWise to capture all requests and process requests in a timely manner.
• Additionally, maintain the image/video review tracker and follow up on any pending requests.
• Maintain good documentation practices (GDP) when recording preliminary and sample analysis results
• Escalate all unexpected issues to the Supervisor/Manager
• Maintain good laboratory practices (GLP) consistent with biosafety laboratory practices
• Maintains a clean work environment
• Maintains a professional working relationship with internal and external customers and support staff
• Storage and disposal of complaint samples in accordance with applicable procedures
• Support continuous improvement of lab processes
• Understand and follow procedures and regulatory requirements

Required Qualifications:

• Good written and verbal communication skills
• Detail-oriented
• Ability to work independently and in cross-functional teams
• Basic problem-solving / troubleshooting skills
• Must have proof of Hep B series, be willing to undergo Hep B series, or sign waiver
• Proficient in MS Office
• Requires the ability to lift at least, but no limited to 50 lbs.

Preferred Qualifications:

• Knowledge of the FedEx shipping system to conduct precise shipping transactions
• Previous warehouse experience
• Medical industry (GMP) and/or lab experience preferred

Education and Experience:

• High school diploma, GED, or equivalent
• Associated degree or equivalent experience

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use sight, and use hands to manipulate, handle or feel objects, tools, controls, and office equipment. The employee frequently is required to verbally communicate with other associates. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.

Work Environment:

While performing the duties of this job, the employee may be in an open cubicle environment. Candidate must be able to work in a team-oriented, fast-paced environment. Client is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.