CoOp Package Consultant Microsoft 2027

IBM; University Park (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

IBM Consulting in the United States seeks a co-op student to support Microsoft Dynamics 365 CE configuration projects for public sector clients at Penn State University Park. You will gain hands-on exposure to CRM systems, business process design, and stakeholder engagement in a collaborative consulting environment.

You could advance to IBM's full-time Associates program after graduation, based on results and performance.

Qualifications

• Currently pursuing a university degree with a track-record of academic success.
• Strong interpersonal skills that enhance collaboration and relationship building, while also managing dynamic workloads in an agile environment.
• Have initiative and passion to actively seek new knowledge and improve skills while embracing a growth mindset to assimilate diverse viewpoints.
• Demonstrate leadership experience and ability to communicate effectively through active listening; while also be willing to adapt and have a readiness to take ownership of tasks and challenges.
• Ability to work in-office, on-site in State College, PA during the academic year.
• Ability to work up to 20 hours per week when classes are in session and availability to potentially work up to 40 hours per week during academic breaks.
• Interest in and knowledge/experience with SAP Software, through previous internships, personal/academic projects and learning, etc.

Responsibilities

• D365 CE Configuration: Gain exposure to Dynamics 365 Customer Engagement configuration (Sales, Service, and Marketing modules).
• Stakeholder Engagement: Support workshops and requirements-gathering sessions with client personnel to document business processes and translate them into D365 configurations.
• Testing & Documentation: Assist in testing, validating, and documenting D365 configurations to ensure they meet client requirements and public-sector compliance needs.
• Project Exposure: Participate in CRM implementation activities including system design, data migration support, and user acceptance testing (UAT).
• Co-op Schedule: Year-long co-op at Penn State University Park, starting May 2027; 20 hrs/week during classes and up to 40 hrs/week during breaks.

Skills

CRM configuration

Stakeholder engagement

Testing & documentation

Education

High School Diploma/GED

Bachelor's Degree

Tools

SAP

D365 CE

Job description

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

To give yourself the best opportunity for success, we advise applying only to roles that align with your skills and experience, rather than applying broadly across all entry-level positions. You'll receive a status update email for each application, so be sure to check your IBM Careers account regularly - it's the best way to get a centralized view of which roles you have active applications against.

Your role and responsibilities

During your co-op, you will support Microsoft Dynamics 365 Customer Engagement (CE) implementation and configuration projects for IBM's public sector clients. You will gain hands-on exposure to CRM systems, business process design, and stakeholder engagement in a collaborative consulting environment. At IBM, we prioritize continuous learning and mentorship, and as a co-op you could advance to our full-time Associates program after graduation, based on results and performance.

• D365 CE Configuration: Gain exposure to Dynamics 365 Customer Engagement configuration (Sales, Service, and Marketing modules) under the guidance of senior consultants.
• Stakeholder Engagement: Support workshops and requirements‑gathering sessions with client personnel to document business processes and translate them into D365 configurations.
• Testing & Documentation: Assist in testing, validating, and documenting D365 configurations to ensure they meet client business requirements and public‑sector compliance needs.
• Project Exposure: Participate in CRM implementation activities including system design, data migration support, and user acceptance testing (UAT).
• Co‑op Schedule: Year‑long co‑op at Penn State University Park, starting May 2027. Work up to 20 hrs/week during classes and up to 40 hrs/week during academic breaks.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Currently pursuing a university degree with a track‑record of academic success.
• Strong interpersonal skills that enhance collaboration and relationship building, while also managing dynamic workloads in an agile environment
• Have initiative and passion to actively seek new knowledge and improve skills while embracing a growth mindset to assimilate diverse viewpoints
• Demonstrate leadership experience and ability to communicate effectively through active listening; while also be willing to adapt and have a readiness to take ownership of tasks and challenges.
• Ability to work in‑office, on‑site in State College, PA during the academic year.
• Ability to work up to 20 hours per week when classes are in session (e.g., fall and spring semesters) and availability to potentially work up to 40 hours per week during academic breaks (e.g., summer).
• Interest in and knowledge/experience with SAP Software, through previous internships, personal/academic projects and learning, etc.

Preferred technical and professional experience

• Can understand clients' needs and challenges, applying a creative and logical approach to identify solutions.
• Demonstrate foundational quantitative analysis skills and ability to develop data driven recommendations.
• Exposure to one of the following programming technologies (e.g., ABAP, SAP BTP JavaScript, HTML, XML, SQL) is a plus.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.