Coon Rapids Nissan Service Advisor

Walser Automotive Group; Coon Rapids (MN); On-site; USD 70,000 - 115,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid Training (SA)

Career Growth & Advancement

Fertility & Adoption Assistance

Health Benefits

Job summary

Walser Automotive Group is seeking a Customer Service Associate to greet guests, coordinate service write-ups, and support repair orders on the service drive. You will communicate repair timelines and costs clearly to customers, while bridging the gap between technicians and guests.

With emphasis on teamwork, you will assist service admins and technicians to drive efficient workloads, upsell dealership services, and ensure a superior guest experience.

Qualifications

• High School Diploma, GED, or equivalent work experience.
• Experience in the automotive industry is preferred.
• Strong communication skills both verbal and written.
• Experience interacting with customers and providing a positive experience.
• Proven ability to work with urgency and attention to detail.
• Familiarity with dealership software like Tekion or Reynolds & Reynolds is a plus.

Responsibilities

• Greet customers entering the service drive and be the face of Walser.
• Perform vehicle walk-arounds, record mileage and VIN numbers, and write repair orders.
• Understand basic automotive repairs and estimate service times and costs.
• Act as liaison between technicians and customers to set expectations.
• Collaborate with service admin and technicians to manage workload and guest experience.
• Prospect and sell dealership services and coordinate ongoing work and deliveries.

Skills

Customer service

Communication

Detail oriented

Microsoft Office

Teamwork

Driver's license

Education

High School Diploma

Tools

Tekion

Reynolds and Reynolds

Job description

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois.

We lead with innovation, technology, and a promise to deliver an exceptional experience every time.

• And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities.

At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Compensation:

• $70,000 on average with potential to earn up to $115,000 or more based on incentives!

What You’ll Do:

• Act as the face of Walser service by greeting customers as they enter the service drive.
• Perform vehicle walk-arounds, record mileage and VIN numbers, transport vehicles to technician bays, and write-up repair orders
• Understand basic automotive repairs, know how long each service will take and how much the repair will cost
• Serve as the liaison between technicians and customers, while relaying all information to set clear expectations of the visit to the guests
• Work as a team with your service admin and technicians to generate working hours and provide an excellent experience for your guests
• Prospect and sell dealership services, coordinate current work in progress, support pre-delivery activities and prepare for after-service delivery
• Execute proper follow up techniques with customers to build repeat business and ensure guest satisfaction.
• Stage vehicles and shuttle customers as needed
• Must wear safety eyewear at all times when in dealership service departments
• Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
• Utilization of TruVideo/Estimate Tool
• All other duties, tasks and/or projects as assigned
• Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

What You Bring:

• High School Diploma, GED, or equivalent work experience
• Experience in the automotive industry
• Past experience working with a high level of urgency
• Strong communication skills both verbal and written
• Experience interacting with customers and providing a positive experience
• High level of detail orientation and accuracy
• Beginner to intermediate level of technical proficiency and experience using Microsoft office (outlook, excel, word), preference may be given to intermediate level skills
• Proven experience working within a team environment
• Tekion, Reynolds and Reynolds, or other Dealer Management Systems experience is a plus
• Must have a valid driver’s license and acceptable driving record

What’s In It For You?

• Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time away
• Paid Training (SA): Participate in a focused two-week paid training program designed to quickly prepare you with the tools and knowledge to hit the ground running.
• Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.
• Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.
• Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.
• Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.
• Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel—on us.
• Employee Discounts: Enjoy exclusive employee discounts across products and services.
• Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
• Community Involvement Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.
• Employee Assistance Program (EAP) – Support for personal and professional challenges
• Referral Program – Earn referral bonuses for referring talented candidates

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.