Cookeville Customer Care & Scheduling Pro

Crestplumbingtn; Cookeville (TN); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical, dental, and vision benefits

PTO and 401(k)

Structured training programs

Job summary

Crestplumbingtn is seeking a Customer Service Representative for their Cookeville, TN location. In this full-time role, you will handle inbound customer calls, assist with appointment bookings, and maintain clear communication with technicians. Candidates who are calm, warm, and organized will excel in this position.

The role offers competitive hourly pay ranging from $18-$20, based on experience, with additional incentives for scheduling diagnostic service calls. You will help shape customer experiences and have opportunities for growth within the company.

Qualifications

• Genuine warmth on the phone.
• Calm professionalism when a customer is upset.
• Willingness to learn field service software.

Responsibilities

• Answer inbound calls and schedule appointments.
• Help customers with their plumbing problems.
• Maintain customer profiles and service notes.

Skills

Warm Phone Presence

Organization

Software Comfort

Strong written communication

Good judgment about urgency

Tools

Housecall Pro

Job description

Crestplumbingtn is seeking a Customer Service Representative for their Cookeville, TN location. In this full-time role, you will handle inbound customer calls, assist with appointment bookings, and maintain clear communication with technicians. Candidates who are calm, warm, and organized will excel in this position.

The role offers competitive hourly pay ranging from $18-$20, based on experience, with additional incentives for scheduling diagnostic service calls. You will help shape customer experiences and have opportunities for growth within the company.