COO/VP Operations, Member Firm
Current
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Benefits offered by this job
Job summary
Current is seeking a Chief Operating Officer to architect the firm of the future by marrying best-in-class professional services operations with process engineering, data/AI enablement, and modern technology. You will drive end-to-end workflows, set an operating cadence, and deliver measurable improvements in client experience, margins, and scalability.
The ideal candidate has 12+ years of senior operations experience in professional services, a track record of technology-enabled transformation,
Qualifications
- 12+ years of operational leadership in professional services or equivalent industries.
- Proven track record leading technology-enabled transformation and workflow modernization.
- Strong process mapping, metrics, and change management experience.
Responsibilities
- Own firmwide operations across offices and functions with high accountability.
- Define operating cadence with weekly metrics, monthly reviews, quarterly plans.
- Lead technology-enabled transformation including AI, automation, and data platforms.
- Partner with senior leaders to drive change while maintaining client focus.
Skills
Job description
At Current, everything starts with people. We believe that when you invest in talent through opportunity, development, and support, you unlock growth for individuals, firms, and clients alike. That’s why we’ve built a platform designed to give our people access to more: more learning, more collaboration, and more ways to grow their careers than any single firm could offer on its own.
At Current, everything starts with people. We believe that when you invest in talent through opportunity, development, and support, you unlock growth for individuals, firms, and clients alike. That’s why we’ve built a platform designed to give our people access to more: more learning, more collaboration, and more ways to grow their careers than any single firm could offer on its own.
Founded in 2023, Current has rapidly become one of the fastest-growing accounting platforms in the country, partnering with more than 40 leading accounting firms across the United States. Today, our community includes over 2,000 professionals, 30+ offices nationwide, and a growing global workforce that supports clients around the world. Backed by Thrive Capital, Bessemer Venture Partners, and Springdale Industries, Current is investing heavily in technology, artificial intelligence, and workforce innovation to help modernize the profession. Our leadership team has a proven track record of building and scaling successful businesses, with prior ventures generating more than $3 billion in combined enterprise value.
We’re building something bigger than a traditional accounting firm: a platform where talented people can grow faster, learn more, and do more meaningful work. Whether you join Current, one of our partner firms, or our global team, you’ll be part of a community shaping the future of the profession.
The Chief Operating Officer (COO) is a key executive leader responsible for building the “firm of the future” — combining best-in-class professional services operations with process engineering, data/AI enablement, and modern technology to deliver a step-change in client experience, margin, and scalability.
- Translate strategy into operating cadence, measurable outcomes, and sustained execution
- Engineer and standardize end-to-end workflows across service lines
- Lead technology-enabled transformation (AI, automation, workflow, data, client-facing platforms)
- Influence partners and senior stakeholders through change while strengthening culture and client trust
- Own firmwide operations across offices and functions; ensure consistent execution and a high-accountability culture.
- Establish an operating cadence: weekly metrics reviews, monthly business reviews, quarterly planning, and clear ownership of initiatives.
- Define and manage KPIs that matter (capacity utilization, cycle time, SLA adherence, quality/rework, realization, NPS/CSAT, talent retention).
- Identify constraints to growth and remove bottlenecks through systems, process, and org design.
- Map and redesign end-to-end workflows (onboarding → delivery → review → billing → renewal) with a focus on speed, quality, and scalability.
- Build a lean/process-improvement capability inside the firm (standards, playbooks, training, continuous improvement loops).
- Standardize SOPs, templates, and controls to ensure quality and compliance while enabling delegation/offshoring where appropriate.
- Partner with leadership to define a practical tech roadmap (workflow tools, practice management, document management, data platforms, client portals, AI copilots/agents).
- Lead change management for technology adoption: pilot, measure, refine, and scale.
- Establish governance for AI use (risk, privacy, compliance, review controls) in collaboration with Risk/Compliance and IT.
- Drive automation of routine work and elevate the team to higher‑value advisory activities.
- Serve as a trusted advisor to partners and practice leaders; influence without relying on authority.
- Align cross-functional teams (Tax, Audit/Assurance, CAS, Advisory, Client Service, HR, IT, Finance) around shared outcomes.
- Communicate clearly and consistently: what is changing, why, when, and how success will be measured.
- Reinforce a culture of excellence, learning, innovation, and client‑first delivery.
- Build and develop a high‑performing operations leadership bench (ops, client service operations, PMO, enablement).
- Partner with HR to design scalable org structures, role clarity, performance systems, and training.
- Oversee shared services and operational infrastructure (HR Ops, IT Ops, Finance Ops, Admin) as applicable; ensure service levels and reliability.
- Support integration of acquired practices into the flagship operating model (process, technology, operating cadence, and culture).
- Create repeatable integration playbooks and “day 1 → day 90” execution plans.
- 12+ years of operational leadership in professional services (accounting, consulting, legal, or adjacent), with responsibility for multi‑team execution.
- Proven track record leading technology‑enabled transformation (workflow modernization, automation, data/analytics, AI enablement).
- Strong process engineering mindset (Lean/Six Sigma or equivalent experience welcomed but not required).
- Able to operate at both executive altitude (strategy, stakeholder influence) and in the details (process mapping, metrics, adoption).
- Demonstrated ability to lead change in partner‑led or matrixed environments.
- Excellent communication, facilitation, and conflict navigation skills.
- High judgment around risk, quality, and compliance in regulated professional services.
- Experience in PE‑backed platforms, roll‑ups, or multi‑site professional services organizations
- Experience building a delivery model that uses shared services / global delivery effectively
- CPA, MBA, or other relevant credential
- Results‑first, metric‑driven operator who builds durable systems
- Comfortable in ambiguity; can structure problems and drive execution
- Collaborative, low‑ego leader who raises the bar while bringing people along
- Curious and pragmatic about AI and technology — focused on adoption and outcomes, not hype
- Core delivery workflows are documented, measured, continuously improved, and scalable across offices
- The firm operates with clear operating metrics and predictable throughput (capacity, cycle time, quality)
- AI/automation is embedded into daily work in a controlled, compliant way — improving quality and freeing capacity
- Client experience is measurably stronger (responsiveness, proactive insights, consistency)
- A repeatable operating model is established and ready to export to other firms
The total rewards package at Current includes base salary and benefits.
- Health, Dental, and Vision Insurance (with options for fully paid employee only coverage for health and dental)
- Company‑Paid Life and Long‑Term & Short‑Term Disability Insurance
- Ancillary Benefits such as supplemental life insurance, critical illness, and accident insurance
- Classic Safe Harbor 401(k) Plan with employer contributions
- Opportunities for professional growth, learning, and development including access to Becker and LinkedIn Learning
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other applicable legally protected characteristic.
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