COO in Training Behavioral Health - Varied Locations

Clive Behavioral; King of Prussia (PA); Remote; USD 35,000 - 45,000; Full time

Job summary

A healthcare services provider is looking for a dedicated individual to provide phone coverage and support in King of Prussia, PA. The role includes resolving customer service issues and assisting with client orientations. A high school diploma is required, along with strong communication skills. This position offers remote work options and opportunities for career growth.

Benefits

Salary up to $(amount)

Career advancement opportunities

Supportive work environment

Qualifications

• Available and punctual for scheduled work shifts.
• Completion of mandatory HIPAA training programs.
• Exceptional phone, listening, written, and verbal communication skills.

Responsibilities

• Provide phone coverage for incoming and outgoing calls.
• Resolve customer service issues and pharmacy network problems.
• Assist with on-site client orientation and health fairs.

Skills

Phone coverage and direction skills

Customer service skills

Communication skills

Education

High School Diploma or GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Salary up to $(amount)
• Opportunity for career advancement and growth within the organization
• Work remotely anywhere within the continental U.S.
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and member experience

What to Expect (Job Responsibilities):

• Provide phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate staff members
• Acquire knowledge and proficiency in PBM and mail order resources to effectively assist members and clients
• Resolve customer service issues and pharmacy network problems to ensure client satisfaction
• Assist with on-site client orientation, health fairs, and business conferences
• Perform office duties such as copying, collating, mailings, filing, and credit cards

What is Required (Qualifications):

• Must be available and punctual for scheduled work shifts
• Minimum educational requirement: High School Diploma or GED
• Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course
• Exceptional phone and listening skills
• Exceptional written and verbal communication skills

How to Stand Out (Preferred Qualifications):

• 0-2 years of experience as an Rx Technician or Customer Service Representative in a healthcare-related service

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