Conversion Rate Optimization Specialist

Raymour & Flanigan Furniture and Mattresses; Village of Liverpool (NY); On-site; USD 95,000 - 140,000; Full time

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Conversion Rate Optimization (CRO) Specialist to diagnose friction, design experiments, and drive revenue across raymourflanigan.com. You will partner with UX, marketing, and product to improve online and in-store conversion.

The role requires 3+ years in CRO, hands-on testing platforms, and strong HTML/CSS/JS and GA4 expertise. You will translate data into actionable insights and work across cross-functional teams to optimize the customer

Qualifications

• 3+ years in a CRO or experimentation-focused role, preferably within e-commerce or retail.
• Hands-on experience with A/B testing platforms (Optimizely, VWO, Adobe Target, or equivalent).
• Strong proficiency with HTML, CSS and JS for creating, customizing and troubleshooting tests.
• Strong proficiency in GA4 and marketing channel measurement, including ongoing QA of analytics implementation.
• Demonstrated ability to design statistically valid experiments and communicate results with appropriate nuance (confidence intervals, practical significance, segmentation).
• Familiarity with behavioral analytics tools (Hotjar, FullStory, Quantum Metric, or similar) and comfort triangulating quantitative and qualitative signals.
• Excellent written and verbal communication; ability to build a compelling narrative around data for non-technical audiences.

Responsibilities

• Own end-to-end A/B and multivariate testing lifecycle—from hypothesis formation to reporting.
• Prioritize an experimentation backlog aligned to data, research, and goals.
• Design personalized experiences with CRM/marketing using signals for targeting.
• Collaborate with product and engineering to implement winning variants.
• Create post-test learnings and roadmap recommendations.
• Analyze funnels across devices to identify drop-offs and optimization opportunities.
• Pull and interpret data with GA4 and Quantum Metric at session/transaction level.
• Monitor KPIs and surface anomalies, trends, opportunities.
• Translate findings into hypotheses; combine with session recordings and heatmaps.

Tools

HTML

CSS

JavaScript

Job description

What You’ll Do

Raymour & Flanigan is the largest furniture retailer in the Northeast, and our Digital Experience (DEx) Team is the engine behind a growing omnichannel business. We're looking for a Conversion Rate Optimization (CRO) Specialist who is equal parts analyst and strategist — someone who can diagnose friction in the customer journey, design experiments to address it, and translate results into measurable revenue impact. This role sits at the intersection of data, UX, and commercial performance. You’ll own the experimentation roadmap across raymourflanigan.com, working closely with UX, marketing, and product to continuously improve how customers discover, evaluate, and purchase furniture online and in support of in-store conversion.

What You’ll Do

Experimentation & Testing

• Own the end-to-end A/B and multivariate testing lifecycle — from hypothesis formation through test design & build, QA, launch, analysis, and reporting
• Maintain and prioritize a structured experimentation backlog grounded in data, customer research, and business goals
• Partner with CRM and marketing teams to design and test personalized experiences by customer segment, using behavioral and transactional signals to inform targeting logic
• Partner with product and engineering to ensure winning variant implementation
• Build post-test documentation that captures learnings and informs future roadmap decisions

Analytics & Insight

• Analyze conversion funnels across device types to identify drop-off points and high-impact optimization opportunities from landing through cart and checkout
• Work with GA4 and Quantum Metric analytics to pull and interpret session-level, transaction-level, and event-level data
• Monitor core KPIs on an ongoing basis, surfacing anomalies, trends, and opportunities proactively
• Translate quantitative findings into actionable hypotheses; complement with qualitative signals from session recordings, heatmaps, and VOC data

Revenue & Metric Ownership

• Drive measurable improvement across the team’s core performance indicators:
• Site revenue and revenue per session across all traffic channels and device types
• Average order value (AOV) and items per transaction through cross-sell, upsell, and bundling optimization
• Cart and Checkout funnel conversion — increasing usability, reducing friction and errors from Add to Cart to Order Complete
• Platinum Protection Plan attachment rate — improving product page, cart, and checkout presentation of protection plan offers
• Financing application starts and completions — reducing friction in the financing discovery and application experience
• Self-service support tool engagement — improving ease of use and task completion rates for order tracking, delivery management, financing, and customer service tools
• Promotional messaging effectiveness — testing banner placement, copy, timing, and personalization to maximize promotional lift

Collaboration & Communication

• Partner with UX designers to translate CRO findings into design iterations
• Work with the marketing and product teams to align experiment roadmaps with promotional calendars and business priorities
• Present test results and recommendations to stakeholders at varying levels of technical depth
• Contribute to a culture of experimentation across the digital organization — helping teams understand how to form good hypotheses and interpret results honestly

Required

What You’ll Bring

• 3+ years in a CRO or experimentation-focused role, preferably within e-commerce or retail
• Hands-on experience with A/B testing platforms (Optimizely, VWO, Adobe Target, or equivalent)
• Strong proficiency with HTML, CSS and JS for creating, customizing and troubleshooting tests
• Strong proficiency in GA4 and marketing channel measurement, including ongoing QA of analytics implementation
• Demonstrated ability to design statistically valid experiments and communicate results with appropriate nuance (confidence intervals, practical significance, segmentation)
• Familiarity with behavioral analytics tools (Hotjar, FullStory, Quantum Metric, or similar) and comfort triangulating quantitative and qualitative signals
• Excellent written and verbal communication; ability to build a compelling narrative around data for non-technical audiences

Preferred

• Experience optimizing high-consideration, high-AOV product categories (furniture, appliances, home goods, or similar)
• Familiarity with financing and buy now, pay later UX patterns and their conversion dynamics
• Experience with omnichannel retail where the digital experience serves multiple journey modes simultaneously — supporting customers in research mode, those ready to transact online, and those using the site as a stepping stone to a store visit where they can experience the product and work with a sales associate.

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.