Conversion - Onsite Service Engineer (Austin, TX)

Edwards Ltd.; Austin (TX); On-site; Full time

Job summary

A leading company in the vacuum and abatement industry is seeking an Onsite Service Engineer in Austin. The role involves installation, maintenance, and troubleshooting of high-tech vacuum products. Candidates should have a strong customer focus, problem-solving skills, and relevant technical experience. Competitive hourly wage and comprehensive benefits offered.

Benefits

Medical

Vision

401K with Match

Paid Vacation and Holidays

Tuition Reimbursement

Training

Disability

Life & AD&D Insurance

Qualifications

• 1-3 years of relevant technical experience in electronics, mechanical, chemical, gas, refrigeration, or vacuum fields.

Responsibilities

• Conduct installation, commissioning, maintenance, and troubleshooting.
• Provide detailed feedback and reports on service activities.
• Work safely and support teammates.

Skills

Customer Focus

Communication

Problem-Solving

Self-Direction

Team Collaboration

Education

High School Diploma

AS Degree or Military Equivalent

Job description

Job Title: Onsite Service Engineer

Location: Austin, On-Site

Company: Edwards Vacuum, LLC

Posting Date: May 9, 2025

Application Deadline: July 12, 2025

Company Overview

Edwards is a leader in the vacuum and abatement industry, committed to safe and sustainable innovation. Our Field and Onsite Service teams install, commission, maintain, and troubleshoot our products, enabling technology worldwide. We value continuous learning, technical skills development, and customer satisfaction.

Role Overview

The Onsite Service Engineer (OSE) is responsible for supporting operational activities such as installation, commissioning, maintenance, and troubleshooting of Edwards products. The role emphasizes safety, quality, customer satisfaction, and technical problem-solving in a fast-paced environment.

Main Responsibilities

1. Conduct installation, commissioning, maintenance, and troubleshooting to achieve a >95% First Time Fix Rate (FTFR).
2. Use Edwards product and operational information, systems, and networks effectively, including the Service Management Application (SMA) and escalation processes.
3. Perform software setup, operation, basic analytics, and fault-finding, escalating issues as needed within contractual SLAs.
4. Work safely, support teammates, and adhere to risk control protocols.
5. Develop technical knowledge and skills, progressing to more complex product ranges after training.
6. Provide detailed feedback and reports on service activities, submitting data via SMA.
7. Setup, operate, and maintain software and monitor platforms on Edwards equipment.
8. Accurately document service activities, creating work orders and notifications.
9. Qualifications include a High School Diploma or equivalent, with a preference for an AS degree or military equivalent, and 1-3 years of relevant technical experience in electronics, mechanical, chemical, gas, refrigeration, or vacuum fields.

Knowledge and Skills

• Strong customer focus and communication skills in English.
• Problem-solving ability and self-direction.
• Ability to interpret technical documentation and use computer software for data recording and reporting.
• Team collaboration and compliance with safety standards.

About Edwards

Edwards designs and manufactures high-tech vacuum products used in semiconductor manufacturing, industrial processes, and scientific research, with over 4,000 employees worldwide.

Compensation and Benefits

Hourly wage: $24 - $28

• Medical, Vision, 401K with Match, Paid Vacation and Holidays, Tuition Reimbursement, Training, Disability, Life & AD&D Insurance

Take the next step and apply today.